Neighborly Communities is in search for a Service Technician Lead to join our team at Bear Creek Apartments!             

Apply Today!

Pay Range: $24-$27

Our Mission 

Neighborly Communities’ mission is to build an outward, disciplined and data-informed corporate culture where market/site selection, design, development, construction, and property/asset management are all perfectly aligned to deliver a best-in-class human experience to the Oregon, Washington, Idaho and Utah multi-family markets.

General Description

The Service Technician Lead plays a crucial role in managing the maintenance operations of small-scale Neighborly Communities property. This position ensures that the property is well-maintained, complies with all legal and safety regulations, and meets residents' needs with high-quality maintenance service. The Service Technician Lead collaborates closely with the Community Manager to address maintenance issues, complete apartment turnovers, and oversee overall maintenance activities as well as managing the maintenance operations of Neighborly Communities Properties, ensuring compliance with all state and federal laws, Fair Housing laws and regulations, landlord-tenant laws, and OSHA regulations.

Essential Duties and Responsibilities

This job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed to support the success of the community and company objectives.

• Manage and complete the apartment make-ready process, which involves pre- and final move-out inspections, maintenance repairs, painting, and scheduling vendor services.
• Ensure that grounds and amenities are maintained to meet the property standards.
• Oversee various tasks such as unit turnovers, grounds cleanup and inspections, work orders, and, if applicable, swimming pool maintenance and care.
• Maintain in-depth knowledge of all Fair Housing regulations.
• Provide high-quality customer service to residents by striving to exceed their maintenance expectations.
• Maintain regular and reliable on-site and in-office attendance, in line with the attendance policy outlined in the personnel manual.
• Assist the Community Manager with maintenance reporting and budget preparation as needed.
• Schedule and conduct monthly, biannual, and annual inspections, which include apartment inspections, backflow testing, safety checks (lighting, etc.), fire extinguishers, and fire suppression systems.
• Ensure cleanliness, safety, and compliance with OSHA standards for the shop and maintenance equipment.
• Maintain a working knowledge of the property layout and finishes.
• Represent the company professionally by wearing Neighborly Communities-branded apparel and displaying your Neighborly Communities-issued badge.
• Oversee the after-hours emergency on-call schedule, making yourself available on weekends and after hours.
• Assist the Community Manager in preparing the annual maintenance budget and ordering necessary maintenance supplies and materials in accordance with that budget.
• Help ensure adherence to financial performance standards established by the Community Manager.
• Schedule, prepare for, and conduct a monthly 3A+ SAM (Safety Accountability Meeting) with your supervisor, and report the meeting outcomes to Human Resources.
• Assist in vendor auditing, including evaluating bids and services for your property.
• Manage safety meetings in coordination with the Community Manager while ensuring OSHA compliance.
• Maintain expert-level knowledge of all property maintenance platforms, including but not limited to Leonardo, SharePoint, and ResMan.
• Adopt the principles of the Outward Mindset.
• Complete all necessary and assigned training through GraceHill, including other courses or seminars such as Outward Mindset Gatherings and Outward Performance trainings.
• Perform other related duties as assigned by management.

• Required Knowledge, Skills and Abilities
• Proficient in Microsoft Office suite.
• Strong ability to work independently with minimal oversight.
• Excellent communication, organizational, and time management skills.
• Capable of maintaining confidentiality and handling sensitive information with discretion.
• Demonstrates clear and professional communication in both oral and written forms.
• Skilled at managing multiple competing priorities and deadlines while maintaining a strong attention to detail.
• Able to interact effectively with others, prioritizing the principles of an Outward Mindset.

Education and Experience

• High school diploma or equivalent.
• At least one (1) year of maintenance repair experience.

Certificates, Licenses, Registrations

• OSHA Certification preferred.

Physical Demands and Work Environment

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to travel to sister properties and other Neighborly functions.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Continually required to work on-site, in person.
• Frequently exposed to outside weather conditions.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

Benefits:

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Associate Rent Discount
• Employee Assistant Program

About Neighborly Communities

Central to the Neighborly Way is our unrelenting commitment to an outward mindset. This means we are self-aware and accountable to our work and how we impact others. We believe in growth and strive to invest in all our employees.

How do we do it?

We listen and assess the impacts we have on everyone we interact with.

We strive to see all as a person and are invested in your growth with us.

We trust and value the opinions of all our employees and others we impact.

We approach, rather than avoid, conflict in a spirit of collaboration, rather than combat or compromise.

We hold ourselves to a standard of excellence in all we do and how we do it.

This commitment to mindset, conflict, and excellence is not just about being good people, which we value, but also about delivering the best business results for ourselves and those we serve. Those excellent results include our communities winning “Best Apartments in the Willamette Valley,” five years running (2000-2024).

Neighborly Communities prioritizes the safety of team members, residents, and our vendors. As a drug-free employer, we adhere to Federal Guidelines and mandate a drug screening at the time of job offer, covering all controlled substances, including Marijuana.