📍 Location: Charlestown, Indiana
🏢 Company: GetWell HealthSystems
💼 Job Type: Full-Time

Job Summary

GetWell HealthSystems is seeking a compassionate and detail-oriented Front Desk / Medical Assistant to support our Behavioral Health team in Charlestown, Indiana. This role serves as the first point of contact for patients, ensuring a welcoming, confidential, and efficient clinic experience while assisting with both administrative and basic clinical tasks.

Key Responsibilities

Front Desk & Administrative Duties

• Greet and check-in patients in a professional and empathetic manner
• Answer multi-line phone systems, respond to inquiries, and route calls appropriately
• Schedule, confirm, and manage patient appointments
• Verify insurance eligibility and collect co-pays or payments
• Maintain accurate patient records and update electronic health records (EHR)
• Ensure front office cleanliness and organization
• Handle patient intake forms and documentation
• Coordinate communication between patients and behavioral health providers

➡️ These are core front-office responsibilities in healthcare settings, including scheduling, record management, and insurance verification

Medical Assistant / Clinical Support

• Assist with patient intake, including medical history and medication review
• Record vital signs when required (BP, weight, etc.)
• Prepare patients for consultations or therapy sessions
• Support providers with documentation and coordination of care
• Monitor patient flow and ensure timely appointments

➡️ Medical assistants in behavioral health settings support both clinical and administrative workflows, including intake and documentation

Behavioral Health-Specific Responsibilities

• Maintain strict confidentiality in compliance with HIPAA regulations
• Provide a calm, supportive environment for patients experiencing emotional distress
• Assist with crisis communication by alerting clinical staff when needed
• Demonstrate empathy, professionalism, and discretion in all interactions

➡️ Behavioral health front desk roles require strong communication, confidentiality, and emotional awareness

Qualifications

• High school diploma or equivalent (required); Medical Assistant certification preferred
• 1+ year experience in a medical office, behavioral health, or front desk role preferred
• Knowledge of EHR systems and basic medical terminology
• Strong customer service, communication, and multitasking skills
• Ability to handle sensitive situations with professionalism and empathy

Skills & Competencies

• Patient-focused and compassionate approach
• Excellent organizational and time-management skills
• Ability to work in a fast-paced clinical environment
• Strong attention to detail and confidentiality
• Team-oriented mindset

Why Join GetWell HealthSystems?

• Supportive and collaborative work environment
• Opportunity to make a meaningful impact in behavioral health care
• Career growth and development opportunities
• Competitive compensation and benefits

How to Apply

Apply directly  your updated resume. Qualified candidates will be contacted for the next steps.