Company Description

Ready to join the world’s most iconic fabric store?

Mood Fabrics has played a vital role in the fashion world for more than three decades, building an impeccable reputation based on honesty, creativity, and hard work. Specializing in designer fabrics, trims, buttons, notions and more for apparel and home, we are beloved for our role on Project Runway — but it's our exceptional quality that turns first-time visitors into lifelong customers. 

Our flagship store on W. 37th Street, located in the heart of Garment District, is seeking a Full-Time Receptionist/Office Manager to keep our operation running smoothly.

Position Overview

• Handling inbound calls daily, resolving customer inquiries by providing accurate information regarding our products, inventory, and procedures.
• Supporting the Executive Office and Sales Associates with administrative tasks, including managing emails and phone correspondence.
• Managing the store's general email account, responding to inquiries and routing complex questions to the appropriate department.
• Managing office supply inventory and ensuring materials are adequately stocked; liaising with outside vendors to ensure timely delivery of supplies.
• Processing invoices and billing; maintaining organized filing systems for all documentation.
  
  

The Ideal Candidate

• Must have knowledge of fashion and textile/fabric terminology.
• Demonstrated ability to set priorities and work with diplomacy and efficiency in a dynamic environment. 
• Must have a passion for excellent customer service and commitment to exceptional quality.
• Strong interpersonal, written, and oral communication skills, along with attention to detail, are essential.
• Must possess at least one (1) year of related experience.
• Proficient in Google Suite.
• Exercises discretion when handling sensitive or confidential information.
• Spanish fluency is preferred but not a requirement; additional languages are a plus.
  
  

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off