JOB SUMMARY
Performs routine administrative support work. Work involves providing administrative support 
including disseminating information; assisting with maintaining filing systems; and preparing and 
editing reports and documents. Works under moderate supervision with limited latitude for the use 
of initiative and independent judgment.

 ESSENTIAL FUNCTIONS
A. Prepares and disseminates information regarding agency programs and services; answers 
phones and responds to request for information regarding rules, regulations, policies, and 
procedures; and assists in the development of administrative and technical assistance policies 
and procedures. 
B. Prepares, edits, and distributes correspondence, reports, studies, forms, and other documents; 
performs complex typing; and maintains filing and record keeping systems.
C. Assists in planning meetings and conferences; assists in compiling administrative summaries of 
staff reports and recommendations for review; and assists in researching, composing, 
designing, and editing agency publications to include brochures, forms, manuals, and charts.
* Performs a variety of marginal duties not listed, to be determined and assigned as needed

MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
1. Graduation from an accredited senior high school or equivalent or GED.
2. One year full-time, wage-earning customer service, clerical, secretarial, administrative 
support, or technical program support experience. Fifteen semester hours from a college or 
university accredited by an organization recognized by the Council for Higher Education 
Accreditation (CHEA) or by the United States Department of Education (USDE) may be 
substituted for each six months of experience.
3. Parole, parole process, probation, or case processing experience preferred.

Knowledge and skills
1. Knowledge of office practices and procedures.
2. Knowledge of business terminology, spelling, punctuation, and grammar.
3. Knowledge of agency and departmental organizational structure, policies, procedures, 
rules, and regulations preferred.
4. Skill to communicate ideas and instructions clearly and concisely.
5. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the 
public.
6. Skill to interpret and apply rules, regulations, policies, and procedures.
7. Skill in problem-solving techniques.
8. Skill in the use of computers and related equipment in a stand-alone or local area network 
environment.
9. Skill to prepare and maintain accurate records, files, and reports.
10. Skill in the electronic transmission of communications.
11. Skill to type 45 words per minute (with no more than 10 errors) preferred.

ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend 
repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, 
lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor 
equipment.
B. Conditions include working inside, working around machines with moving parts and moving 
objects, radiant and electrical energy, working closely with others, working alone, working 
protracted or irregular hours, and traveling by car, van, bus, and airplane.
C. Equipment (machines, tools, devices) used in performing only the essential functions include 
computer and related equipment, calculator, copier, fax machine, telephone, dolly, and automobile