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Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Provides emergency communications and emergency medical dispatch instruction in accordance with all required protocols for E-911 for the Worcester Regional Emergency Communications Center (WRECC), Town of Shrewsbury, as well as dispatching and flight coordination for UMass Memorial Life Flight and other North East Air Alliance aeromedical programs who may require communications assistance. 

Major Responsibilities:

• Receives E-911 calls from the WRECC and the Town of Shrewsbury. Verifies the caller’s address and call back number and provides Emergency Medical Dispatch instruction to all callers in a timely fashion. Dispatches the closest appropriate level emergency ambulance to the caller’s location. Enters all calls and times into the Computer Aided Dispatch Program. Triages simultaneous calls to the appropriate services as directed.
• Coordinates the appropriate first responder, such as Worcester/Shrewsbury Police or Fire, to allow for the most effective and efficient response to an emergency in the City of Worcester.
• Receives requests and dispatches emergency helicopters. Gathers pertinent patient information. Establishes helicopter landing zones. Determines landing zone latitude/longitude using computer mapping program and relays to the flight crew. Develops flight plans for all flights. Ensures of a safe landing zone prior to the aircraft arrival. Coordinates all ground transportation of a patient to and from the helicopters. Reads aviation weather forecasts as requested by the pilot on duty.
• Obtains and verifies acceptance of all helicopter patients into the receiving hospital. Performs conference call with the sending agency’s physician and a UMass Memorial accepting physician gathering patient information during the call for the flight crew.
• Enters all calls into a helicopter computer aided dispatch program. Monitors aircraft and if necessary, obtains the aircraft’s latitude and longitude and plots this information onto an aviation sectional map. 
• Notifies receiving agencies of type of patient and estimated time of arrival.
• Gathers level of the in-coming trauma patient and pages the appropriate trauma team, when requested (for our programs only – LifeFlight and Worcester EMS).
• Identifies any intra/interdepartmental problems related to timely, efficient, and courteous patient access into the UMMHC system and brings them to supervisor’s attention.
• Maintains and completes daily, monthly, and ad hoc reporting as assigned by the department’s manager.
• Manages landing zone computer database updating as required.
• When requested, assists with ground ambulance and Life Flight staff coverage, in accordance with Department Policies and Guidelines

The duties and responsibilities stated are a general summary and not all inclusive.

Position Qualifications:

License/Certification/Education:

Required:

• High school graduate.
• Must obtain and maintain the following certifications within 1-2 months of employment as a condition of employment:
  • Current Enhanced E-911 certificate from the Massachusetts Statewide Emergency Telecommunications board.
  • Current APCO Public Safety Telecommunicator 1 certificate.
  • Current Emergency Medical Dispatch/Pre arrival Instruction Certificate from the International Academies of Emergency Dispatch.
  • CPR certification.

Preferred:

• Massachusetts certified EMT-Basic.

Experience/Skills:

Required:

• Exceptional customer service skills which include strong interpersonal and communication skills.
• Ability to interact with all levels of personnel from physician to patient.
• Ability to function independently, prioritizing workload while dealing with stressful situations.
• Must have computer proficiency.
• Must have thorough knowledge of hospital and interdepartmental functions.

Preferred:

• 1 year emergency medical dispatch experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Must have or obtain certification in APCO PST1, State E 9-11 and IAEMD.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.