General Summary of the Job:

This position is responsible for performing secretarial duties while utilizing a variety of medical skills, specific medical terminology and requires working under the direct supervision of a Physician. This is a Full-Time Non-Exempt position.

Essential Job Functions include, but are not limited to:

• Schedule patient appointments
• Verify insurance prior to patient visit
• Enter and update patient demographics
• Collect patient balances, co-pays, and estimates
• Obtain authorization for visits (HMO,WC)
• Answer phones
• Sort and distribute mail and/or faxes
• Medical records
• Cover other clinics as needed.
• Complete EDD/FMLA forms

Expectations

• Maintain confidentiality.
• Follow the chain of commands.
• Prioritize tasks by level of importance to meet deadlines.
• Complete tasks in a timely manner.

Education and Experience

• High School Diploma required.
• Basic computer skills required.
• 1 Year Experience in an Orthopedic Practice/Medical Office required.

Performance Requirements:

Knowledge:

• Understanding of EPM/EHR system.
• Knowledge of medical insurance and workers compensation.
• Minimum of 1 year experience in front office, clinical setting.

Skills:

• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making.
• Skill in analyzing, planning, organization, and prioritization.
• Skill in establishing and maintaining effective internal and external working relationships.
• Skill in verbal and written communication.

Equipment Operated

Standard office equipment including computers, iPad, fax machines, copiers, printers, telephones, etc.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to work near moving, mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate. There is a combination of office and clinical settings.

Mental/Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle or feel; reach with hands and arms above shoulder level and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is occasionally required to sit; climb; or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and move up to 50 pounds, with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus. Requires working under stressful conditions. Some travel to satellite offices and meetings is required.