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Call Center Agent

A

Alphabe Insight Inc

Posted 2 months ago

Full Time

Houston, Texas

In Person

Smart Summary

Responsibilities

The role involves handling inbound and outbound calls while assisting customers with inquiries and issue resolution. You will also be responsible for documenting interactions accurately and meeting daily performance targets.

Qualifications

You have strong verbal communication and active listening skills, with the ability to work in a high-volume call environment. You are comfortable using basic computer skills, including data entry and CRM systems, and are detail-oriented with a goal-oriented mindset to meet performance targets.

Must Have Skills for ATS

CRM systems

data entry

Job Description

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Introduction

Be part of a communication-driven environment where customer interaction and service excellence are key. This role is ideal for individuals looking to build professional experience in customer support.

Responsibilities

  • Handle inbound and outbound calls in a professional manner.
  • Assist customers with inquiries, requests, and issue resolution.
  • Follow scripts and company procedures.
  • Document customer interactions accurately.
  • Meet daily performance and quality targets.
  • Work collaboratively with team members to improve service delivery.

Qualifications

  • Strong verbal communication and active listening skills.
  • Comfortable working in a high-volume call environment.
  • Reliable, punctual, and detail-oriented.
  • Goal-oriented with the ability to meet targets.
  • Basic computer skills (data entry, CRM systems).
  • Entry-level applicants encouraged; training provided.

Additional Information

  • Competitive salary
  • Growth opportunities within the company
  • Professional development and skill-building environment
  • Supportive and collaborative team culture
  • Stable, full-time employment

A

Alphabe Insight Inc

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.
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