Community Health Worker (Enhanced Care Management) 

This is a hybrid position, and you have the option to elect into a 9/80 flex work schedule. Candidates are required to be in the office one day per week, with field work and flexibility to travel within Inglewood and Glendale areas as needed.  

The pay range for this position is between $19.87-$22.85 per hour.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch 

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. 

Summary

As a Community Health Worker (CHW), you will draw on your valuable lived experience to promote understanding of members’ perspectives and preferences. You will address chronic conditions, preventive health needs, and health-related social needs. Working alongside Lead Care Managers (LCMs) and paraprofessionals, you will foster client engagement, advocate for members, provide case management support, and triage clients to appropriate levels of care and community resources.

Primary Duties

• Engage eligible ECM Members utilizing various modalities including in-person and tele-health.
• Build strong relationships with health plan members to educate them about the benefits and eligibility criteria for ECM as means of increasing ECM participation.
• Outreach to community members through various channels, including community events, workshops and outreach programs to raise awareness.
• Accompany ECM Member to office visits, as needed, and in the most easily accessible setting, within MCP guidelines. Advocate on the member’s behalf with health care professionals.
• Promote health promotion and self-management training that addresses barriers to physical and mental health care, such as providing information or instruction on health topics including but not limited to distributing health promotion materials. Monitor treatment adherence (including medication) and communicate adherence concerns to LCM and other treatment providers.
• Provide health navigation services, including training, information, referrals, and support members in accessing health care, understand the health care delivery system, or engage in their own care.
• Arrange transportation to medical appointment using MCP medical transportation system. Call Member to facilitate visit with LCM and other care providers.
• Assist with linkage and connect ECM Member to other social services and supports the member may need.
• Use motivational interviewing, trauma- informed care, and harm-reduction approaches. Monitors and reports member’s behavior, schedule, medications and activities and provides relevant feedback of any behavioral deviations from recovery to team and relevant stakeholders to support timely responses of care.
• Maintains documentation of all groups and individual member service activities; ensures compliance with Didi Hirsch policies and procedures, contracts and other regulatory agencies.
• Develops and maintains CHW skills through seminars, workshops or other forms of training/education related to assigned duties.
• Consults with management to support informed decision-making care prior to taking actions related to programming and services.
• Attends and actively participates in all team and staff meetings, community meetings and supervision/consultation.
• Meet agency client service expectations.
• Other duties as assigned.

Position Requirements

• High school diploma or GED required. 
• Certified as Community Health Worker (CHW) through the completion of a qualifying training program and/or have lived experience which could include navigation of the mental health system and/or substance use treatment system as a consumer.
• Community Health Workers (CHW) must have lived experience that aligns with and provides a connection between the CHW, and the Member of population being served.
• Community Health Workers are not required to be Medi-Cal enrolled but should have an NPI.
• Have a working knowledge of social support services.
• Support the values and mission of Didi Hirsch as related to employment.
• Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
• Basic advocacy skills to include a holistic approach to integrated health care and case management.
• Skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Able to efficiently use the personal computer to include Microsoft Office Suite and Electronic Health Record.
• Ability to travel in the community and/or between agency sites to provide services in a variety of settings, including outpatient and field based locations (home, school, etc.).
• Demonstrate commitment to team objectives and Didi Hirsch mission.
• Adapt to changing needs by acquiring new skills and knowledge.
• Ability to transport clients using personal or Agency vehicle and/or public transportation.
• Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.
• May be required to possess language fluency in a second language and be culturally competent in its associated ethnicity.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. 

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging. 

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. 

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients. 

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. 

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support. 

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