Branch Operational Specialist

Orrstown Bank

Posted 2 months ago

Full Time

New Freedom, Pennsylvania

In Person

Smart Summary

Responsibilities

The Branch Operational Specialist oversees internal risk processes, cash management, and ATM operations while supporting client service and goal attainment. They are also responsible for coaching new hires and identifying client needs to provide appropriate financial solutions.

Qualifications

You have a high school diploma or equivalent and at least one year of experience in banking operations, including cash management and risk procedures. You are proficient in cross-selling banking products and possess strong communication and interpersonal skills to support client needs and train new hires.

Must Have Skills for ATS

cash management

risk procedures

ATM management

cross-selling

bank products and services

Job Description

The Branch Operational Specialist will lead the critical operational tasks within the branch including, but not limited to: oversight of all internal risk processes/procedures, financial center cash management processes, ATM management, and the annual financial center operational review process.  This individual will support advanced paying/receiving duties and support the overall service/client experience. In addition, the Branch Operational Specialist will engage in basic conversational discovery with a client, aligning the needs of the client with the appropriate solution recommendation, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Branch Operational Specialist will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.

A high school diploma or equivalent. A minimum of one (1) year experience in related banking positions as well as bank product and services training.  Six (6) months of experience in related banking positions as well as bank product and services training maybe considered with the completion of a post-secondary 4-year degree.

Proficient reading, verbal and written communication, mathematical and interpersonal relations skills; adept at cross-selling bank products and services; possess the ability to competently coach and train new hires.

Orrstown Bank

In 1919, a group of community leaders in the small town of Orrstown, Pennsylvania saw the need to form a bank to meet the financial needs of the citizens. More than a century later, Orrstown Bank has become one of the region's most successful and influential community banks, offering a full range of consumer, business, and wealth management services. Headquartered in Harrisburg, Pennsylvania, with additional regional executive and administrative locations, including Harrisburg Pennsylvania, Orrstown Bank has grown to over 45 locations in Pennsylvania and Maryland. With $5.5 billion in assets, Orrstown Financial Services, Inc., the parent company of Orrstown Bank, is one of the largest independent community banks headquartered in the region and is publicly traded on the NASDAQ market under the symbol ORRF. At Orrstown Bank, we uphold the timeless tradition of providing personal service rooted in the community. Understanding clients' needs and building a trusting relationship is important to us. If you're looking for a bank big enough to provide products and services needed to achieve your financial goals but small enough to greet you by name, visit us and get to know Orrstown Bank. Orrstown Bank is an Equal Housing Lender and its deposits are insured up to the legal maximum by the FDIC. For more information about Orrstown Financial Services, Inc. and Orrstown Bank, visit www.Orrstown.com.
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