Orrstown Bank
Orrstown Bank
Posted 2 months ago
Full Time
New Freedom, Pennsylvania
In Person
Smart Summary
Responsibilities
The Branch Operational Specialist oversees internal risk processes, cash management, and ATM operations while supporting client service and goal attainment. They are also responsible for coaching new hires and identifying client needs to provide appropriate financial solutions.
Qualifications
You have a high school diploma or equivalent and at least one year of experience in banking operations, including cash management and risk procedures. You are proficient in cross-selling banking products and possess strong communication and interpersonal skills to support client needs and train new hires.
Must Have Skills for ATS
cash management
risk procedures
ATM management
cross-selling
bank products and services
Job Description
The Branch Operational Specialist will lead the critical operational tasks within the branch including, but not limited to: oversight of all internal risk processes/procedures, financial center cash management processes, ATM management, and the annual financial center operational review process. This individual will support advanced paying/receiving duties and support the overall service/client experience. In addition, the Branch Operational Specialist will engage in basic conversational discovery with a client, aligning the needs of the client with the appropriate solution recommendation, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Branch Operational Specialist will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.
A high school diploma or equivalent. A minimum of one (1) year experience in related banking positions as well as bank product and services training. Six (6) months of experience in related banking positions as well as bank product and services training maybe considered with the completion of a post-secondary 4-year degree.
Proficient reading, verbal and written communication, mathematical and interpersonal relations skills; adept at cross-selling bank products and services; possess the ability to competently coach and train new hires.
Orrstown Bank
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