Description

We’re looking for a reliable, detail-oriented individual to support our call center, data entry, and fulfillment operations. This role blends customer service with hands-on work and is ideal for someone who enjoys variety, staying organized, and being part of a fast-paced, team-driven environment.

You’ll play a key role in keeping daily operations running smoothly by supporting customer communication, ensuring accurate data entry, and helping move orders through fulfillment efficiently.

Key Responsibilities:

Call Center / Customer Service (Primary Focus)

• Answer incoming calls and assist customers with questions, orders, and support needs 
• Provide clear, professional, and timely communication across phone and email 
• Document customer interactions and ensure proper follow-up 
• Coordinate with internal teams to resolve customer issues quickly and accurately 

Data Entry / Reporting

• Accurately enter orders, customer information, and project details into internal systems 
• Maintain organized, up-to-date records to support billing and order tracking 
• Track POs, orders, and shipment details to ensure alignment across teams 
• Assist with generating basic reports related to orders, shipments, and customer activity 
• Identify and flag discrepancies, missing information, or data inconsistencies

Fulfillment Support (As Needed)

• Assist with picking, packing, and preparing orders for shipment during slower call volumes 
• Support labeling, kitting, and boxing as needed 
• Help ensure orders are completed accurately and on time 
• Step in to support the operations team during downtime or lower call center activity

Requirements

• Clear and professional communication skills (phone, email, in-person) 
• Strong attention to detail and accuracy
• Basic computer skills with the ability to learn new systems quickly 
• Comfortable with data entry and working with order/customer information 
• Dependable with strong attendance and follow-through 

• Preferred
• Previous call center or customer service experience 
• Experience with data entry, reporting, or order management systems