Description

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response.

Requirements

Weekdays, weekends, and holidays are required. 1st shift

The responsibilities of the Front Desk Agent include but are not limited to:

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Will be dually trained as front desk as well as hotel operator.

Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Sheraton and Le Meridien Charlotte are located in Charlotte, NC, in the city's Uptown district. Our hotels are unique as we offer two full-service Marriott hotel brands under one roof. Guests are able to move among the hotels through lobbies, restaurants, and meeting space. The Sheraton has 305 guest rooms and Le Meridien has 300 guest rooms. Between the complex we offer 21 guest room suites. Our hotels place you near the Charlotte Convention Center, Spectrum Center and the Bank of America Stadium. Maintain your exercise regimen with a workout in our fitness center or outdoor pool. Enjoy dining at Social Bar & Kitchen for breakfast, lunch, or dinner. Grab a craft beer and delicious bite at Craft City Sports Pub while watching one of your favorite sports team. Later, reconnect at our rooftop venue, City Lights, where signature cocktails are paired with some of the best sunset views and light bites in Uptown Charlotte, NC. We offer more than 65,000 square feet of event space, a total of 29 meeting rooms and unique spaces perfect for your opening and closing receptions. Our event space is perfect for any meeting or special occasion. Take advantage of our modern hotel amenities, including free Wi-Fi, self or valet parking. Expect an exceptional stay at our Charlotte, NC, Uptown hotel.

Front Desk Agent First Shift

Front Desk Agent First Shift

Boost Your Interview Chances