Hy-Tek Intralogistics Job Description Job Title: Service Coordinator
Department: Field Services
Supervisor: Service Manager

Job Purpose:

This position is primarily responsible for preparing and coordinating all paperwork for service work done in the field.

Essential Duties and Responsibilities:

Process and file mechanic’s paperwork.
Create invoices and follow through with all service billing.
Provide customer support by answering service calls.
Responsible for preparing service orders for customers.
Provide written quotes for service technicians.
Assist with warranty claims.
Performs other duties as assigned by supervisor.

Knowledge, Skills, and Abilities:

High school diploma or equivalent is required.
Must have various clerical skills such as: typing, data entry, filing, etc.
Strong organizational, customer service and communication skills.
Present a professional image to customers and vendors.
Ability to work without direct supervision.
High degree of responsibility and accountability.
Ability to manage time effectively and adapt to quickly changing priorities.

Working Conditions:

Required to work normal business house, typically 7:00 AM to 5:00 PM.
Working in a stationary position for an extended period.
Sitting and/or standing for long periods of time.
This position is inside a climate-controlled environment.

**Job requirements listed indicate the minimum level of knowledge, skills, and/or ability necessary to perform the job proficiently. This job description is not an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodations. **

Hy-Tek is the premier single-source provider of material handling solutions for a wide range of industries including manufacturing, distribution, 3PLs, retail, construction, food, electronics, and automotive. Since 1963, Hy-Tek has been providing design consulting, integrated systems, industrial equipment, lighting, storage & handling solutions, and robotic solutions to customers large and small with turnkey solutions. From customized one-of-a-kind handling and storage systems to pre-assembled buildings and off-the-shelf products—Hy-Tek’s experienced team of engineering, sales, operations, and project management professionals partner with customers to help enhance productivity, streamline processes, and boost profitability. Please reach out to us for any or all of your warehouse solutions.

Service Coordinator

Service Coordinator

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