Description

Sales Operations Coordinator

Location: Hialeah, FL 33018

Department: Sales Admin

About All Florida Paper

All Florida Paper is a leading privately held distributor in the United States, which supplies over 8,000 products throughout 25 countries and across 10 key market sectors, including education, healthcare, and foodservice, lodging, supermarkets, janitorial/sanitation, export, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years they have been the primary focus of our resources.

Position Summary

We are seeking a highly organized, analytical, and detailed Sales Operations Coordinator to support our sales leadership team through reporting, CRM management, and accountability tracking. This position plays an important role in helping drive sales performance, improve follow-up, maintain sales territory planning tools, and provide leadership with actionable business insights. In this role, you will act as the liaison between sales representatives and management, ensure sales data accuracy, monitor pipeline health, and help drive accountability and visibility across the sales organization. This position is ideal for someone who enjoys working with data, systems, and people.

Key Responsibilities

· Run reports to identify upselling opportunities, category gaps, and customer growth potential.

· Maintain accurate CRM data and assist with opportunity lifecycle management.

· Prepare scheduled and management requested reports for sales leadership.

· Review inventory availability and assist with product substitutions

· Monitor customer account activity to identify risks, trends, and growth opportunities.

· Track sales opportunities, quotes, and pipeline progress while coordinating timely follow-up with sales representatives to support account growth.

· Assist with account retention, reactivation, and business recovery efforts through reporting and operational support.

· Audit sales activity logs, schedules, and planner tools for accuracy and completion.

Qualifications

· Must be fully bilingual (English & Spanish)

· 1+ years of experience in sales support, sales operations, analytics, customer service, or administrative coordination preferred.

· Must have intermediate Excel skills.

· Excellent organizational skills with strong attention to detail.

· Strong communication and interpersonal skills.

· Ability to work effectively with sales representatives, sales managers, and internal departments.

· Team-oriented mindset with the ability to build productive working relationships.

· Ability to manage multiple priorities in a fast-paced environment.

· Analytical thinker who is comfortable working with numbers, reports, and deadlines.

Ideal Candidate

· Smart, dependable, and proactive

· Comfortable holding others accountable professionally

· Strong follow-up habits

· Positive attitude and willingness to learn

· Takes pride in accuracy and consistency

We have excellent benefits, which include:

· Medical, Dental, and Vision insurance partially sponsored by the company.

· Company-sponsored Life Insurance and Short-term disability coverage.

· Company-sponsored employee events.

· 401K plan with company matching.

· Paid Holidays.

· PTO and Vacation.

All Florida Paper (AFP) is a leading privately-held distributor in the United States, servicing businesses in over 25 countries with its thousands of products. AFP operates in 10 market sectors: building service contracting, education, export and redistribution, foodservice, grocery, healthcare, janitorial and sanitation, laundry, lodging, and warewash (exporting throughout Central America, South America and the Caribbean). Its philosophy has always been to offer customers superior quality products at competitive prices using industry-leading sales consultants and support staff. AFP's story begins when 5-year-old Armando Caceres immigrated to the U.S. from Cuba. His family made the life-changing decision to leave communist Cuba for a better life. They left everything they had worked for behind, but for them, the U.S. was a place where, with hard work and dedication, you could go as far as your dreams could take you. Armando would develop a dream of building a business that operated the old-fashioned way; one that transformed the lives of its employees and became a valuable asset to its customers through personalized attention. In 1993, he followed through with his dream and founded AFP. He opened the company from a 5,500 square foot warehouse. He had 2 delivery trucks and 4 employees. The first few years were extremely challenging. AFP had to compete with distributors that were more established at the local, regional and national levels and had strong relationships with manufacturers. Armando would visit customers during the day, complete administrative tasks in the evening, and then, load trucks and work in the warehouse passed midnight every day. Many of AFP's early customers gave the company an opportunity to service their businesses because they realized that AFP was different from its competitors. AFP differentiated itself by bringing value to its customers. Its primary focus was and is to create a culture revolving around customers' needs.

Sales Operations Coordinator

Sales Operations Coordinator

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