• Analyze claims based on all claim documentation received and provide timely follow-ups for claims being adjudicated.
• Process and resolve insurance claims in accordance to claim procedures, policy provisions and limitations, policy application, underwriting guidelines, medical conditions, company philosophy and state insurance laws.
• Make decisions and ensure the successful resolution of inquiries and complaints by preparing accurate and timely activity reports.
• Correspond with insured, doctors, hospitals, and other third parties to collect data.
• Process payments.
• Explain decisions to customers through appropriate communication channels.
• Communicate via written correspondence or e-mail to claimants. 
• Confirm the validity of the contract between the company and Policy-owner on Agency issued contracts, process policy amendments or rescissions when necessary.

Minimum Qualifications:

High School diploma or equivalent (GED). 

Knowledge, Skills and Abilities:

• 1-3 years of claims experience preferred.
• Solid knowledge of ICD-9, ICD-10 or medical coding.
• Excellent phone skills and an ability to communicate in a friendly and effective manner with our customers.
• Background in insurance claims is preferred in any discipline of Medicare Supplement, Dental, Vision & Hearing, Cancer, Home Healthcare, Short Term Care, or Disability.
• Understanding of basic medical terminology.
• Ability to work independently and in a team environment. 
• Ability to prioritize and manage workload to meet deadlines.

Travel Requirements: 

This position may require light travel within a ten-mile radius from one office location to another as needed. 

Professional Development:

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to success fully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement:

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled.  ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.