Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve?  At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!

BASIC RESPONSIBILITIES
Receptionist for Community Development department. Assists in providing support for all functions of the department.

TYPICAL DUTIES
Provides administrative support to the community development department.

Coordinates overall office administrative activities

Assures availability of material and equipment needed for workshops.

Keeps track of class participants and prepares certificates.

Prepares documents for workshop instructors.

Assists the department by reporting security and maintenance issues when manager is not available.

Assists with VITA site coordinators to ensure successful delivery of free tax preparation.

Answers phone calls and provides information on services

Registers, tracks and follows up with interested parties for workshops and VITA training

Collects information on phone calls requesting Counseling Assistance and refers appropriately and/or sets appointment for counseling

Assists counselors as needed regarding various functions

Maintains calendars and schedules follow up appointments with clients

Sets up rooms for training

Serves as a VITA greeter during tax season

Receives and distributes all correspondence

Orders supplies as needed

Prepares electronic and USP mail outs

Pick up and drop off mail/make deposits

Other duties as may be assigned or required in connection with the general operation of the credit union

Maintain and understand compliance to ensure that work complies with GECU’s established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC).

Qualifications

CRITICAL KNOWLEDGE, SKILLS AND EDUCATIONAL REQUIREMENTS
Knowledge of GECU and HOAP policies, procedures, and regulatory requirements is required

Member focused with exceptional follow-up and attention to detail

High scanning ability and mental alertness

Good oral/written communication and organizational skills, preferably fluent in English and Spanish.

Must be able to work with numerous interruptions

Proficient in word processing and spreadsheet software; familiarity with data analysis or audit software is desirable

Ability and flexibility to multi-task, prioritize, and organize multiple projects/tasks concurrently while meeting established deadlines

Assertive, resourceful self-starter with analytical, troubleshooting skills; can understand and express appropriate levels of urgency using good oral and written communication skills

Good judgment skills

High degree of integrity and respect for confidentiality and privacy of information is required

Must be able to work independently and as part of a team

High school diploma or equivalent with one to three years similar or related experience

Requires sitting for the majority of the day, lifting up to 20 pounds, bending, squatting, climbing, twisting, and kneeling occasionally; reaching above and below shoulder level frequently

PRIMARY RESPONSIBILITY
Providing quality service is the primary responsibility of this position. Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee Handbook.

Hours of Availability: Monday- Friday 8:00 a.m.- 5:30 p.m.

                               Saturday 8:00 a.m.- 12:15 p.m.

Rotating schedule during these hours to meet department and membership needs.

This application is valid for 12 months. After that date, unless otherwise notified, please understand that your status as an applicant will end. You may re-apply for employment in the future by completing a new application. All correspondence regarding the processing of the application will be sent via e-mail to the address provided on the application. Please ensure spam filters are set accordingly to prevent e-mails from going to the Junk Mail/Spam folder.