As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will be assisting customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries. Our Customer Service Representative’s also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses. The ideal candidate is someone who is organized, self-motivated and productive, having a high level of attention to detail and, most importantly, can provide exceptional customer service to our customers.

Dacotah Bank invests deeply in the communities we serve, and also in our employees and their families – personally, professionally, and financially. As a Customer Service Representative, you will gain valuable training and development in multiple aspects of your role that will help you grow your career and open doors for advancement. Dacotah Bank is a family-friendly community bank with both a rich history and a sharp vision for the future – that’s why it’s good to be in Dacotah Territory.

Essential Functions

World Class Customer Service
Develop Customer Relationships
Manages Retail Transactions
Deposit Products and Services
Access to Other Products and Services

Experience, Skills, and Qualifications

Cash handling, customer service, sales, and/or banking experience is preferred
Excellent interpersonal skills; able to communicate both in person and over the phone
Detail-oriented and thorough, with a focus on accuracy
Self-motivated, with an aptitude & willingness to learn and utilize various software applications
Must be 18 years of age or older
High school diploma/GED required (Associate degree in a business-related field preferred)

Competitive Benefits Package

Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
Generous paid vacation and sick time + 11 paid Holidays
401(K) – dollar for dollar match up to 3% of compensation + annual retirement contribution eligibility
Annual wellness reimbursement program
Annual Dacotah Gear allowance
Birthday day off
Additional perks and benefits

Schedule: Dacotah Bank Offers a flexible work-life balance working schedule. Our working hours are Monday-Friday 8:00 am - 5:00 pm with a rotating Saturday shift schedule in Aberdeen!

As a state-chartered bank, Dacotah Bank provides banking, insurance, mortgage, and trust services to customers who enjoy existing financial relationships with us. We also market these services to prospective customers residing in or doing business from our defined trade area. Dacotah Bank's trade area includes all of North Dakota; all of South Dakota; the following counties in western Minnesota: Becker, Big Stone, Chippewa, Clay, Clearwater, Cottonwood, Douglas, Grant, Jackson, Kandiyohi, Kittson, Lac qui Parle, Lincoln, Lyon, Mahnomen, Marshall, Murray, Nobles, Norman, Otter Tail, Pennington, Pipestone, Polk, Pope, Red Lake, Redwood, Renville, Rock, Stevens, Swift, Traverse, Wilkin and Yellow Medicine; the following counties in Iowa: Lyon and Osceola; and the counties in Montana, Wyoming and Nebraska that are adjacent to North Dakota and South Dakota. On November 10, 2004, employees, stockholders, and customers observed the 40th Anniversary of Dacotah Banks, Inc. (DBI). That same year, the Aberdeen-based bank holding company, owner of a family of community banks and insurance agencies, passed the $1 billion assets mark. Today, the company's banking assets exceed $2 billion. With locations in dozens of hometowns in North Dakota, South Dakota, and Minnesota, the firm employs over 500 employees and serves over 60,000 customers, Dacotah Bank is also one of America’s largest lenders to agriculture and consistently ranks in the top 20.

Customer Service Representative

Customer Service Representative

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