SMS-SERVICE TECH I

Sparrow

Posted 2 months ago

Full Time

Lansing, Michigan

In Person

Smart Summary

Responsibilities

This role involves the delivery, installation, and maintenance of durable medical equipment to customers while providing necessary usage instructions. The technician also manages warehouse inventory, performs equipment cleaning, and acts as a liaison between the company and clients.

Qualifications

You have a high school diploma or GED and a valid Michigan driver's license with a good driving record. You will be trained on specialized equipment and demonstrate effective communication and people-sensitive skills for customer support.

Must Have Skills for ATS

Oxygen trans filler

Oxygen analyzer

TIMS system

Job Description

Job Opportunity

Job ID: 53047

 

Description:

Positions Location: Lansing, MI

Job Description

General Purpose of Job:  

This position is responsible for the prompt delivery of appropriate durable medical equipment, supplies and related services to customers and clients of Sparrow Medical Supply.  This position also instructs customers and clients on the correct usage of the delivered product; troubleshoots and repairs equipment on-site when possible and performs on-call services for the Company according to established guidelines.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

  • When order is received, selects appropriate product from warehouse shelf; loads product into company delivery truck and delivers to customer.  Determines priority deliveries.
  • Installs product for customer, if appropriate, and instructs customer and/or caregiver on product’s use based on written instructions and/or manual.
  • Insures customer and/or caregiver understands how to use product by having customer/caregiver demonstrate product’s use.   Insures written work instructions are left with customer/caregiver, if applicable.
  • Maintains a daily log of time and location of deliveries.
  • Performs routine preventive maintenance (cleans and performs operational checks) on home medical equipment as scheduled.
  • Acts as liaison between Company and customer, customer’s family and caregiver.
  • Assists in the cleaning and disinfecting of equipment and delivery vehicles.
  • Maintains warehouse by cleaning equipment, restocking shelves and transfilling oxygen tanks, as required.
  • Enters all applicable patient information into TIMS system, as required.
  • Educates customers on Patient/Client Bill of Rights and Responsibilities of the Patient/Client and, if applicable, ensures customer is advised of payment due.
  • Adheres to Corporate Compliance Policies, including but not limited to current Medicare guidelines.
  • Subject to on call rotation schedule.

Job Requirements

General Requirements Current Michigan driver’s license with a good driving record. Michigan Chauffeurs driver’s license within 30 days of hire. Work Experience Previous experience at Home Medical Equipment company preferred Education High School diploma or GED. Specialized Knowledge and Skills Ability to be trained on use of oxygen trans filler and oxygen analyzer Demonstrated ability to effectively communicate verbally and in writing. Demonstrated people-sensitive characteristics with a genuine desire to help others

University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family

Service/Support/Skilled Maintenance

Requirements:

Shift Days Degree Type / Education Level High School / GED Status Full-time Facility Sparrow Medical Supply Experience Level New Grad

Sparrow

As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home. Our mission is to provide the best possible care to every patient, every time. What does that mean? It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center. We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
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