Benefits:

• Employee discounts
• Paid time off
• Training & development

Member Experience Specialist (Sales Associate) – Orangetheory Fitness Franklin 

Pay: $14-$16/hr base + commission
Schedule:
Morning: 4:30 AM – 12:30 PM
Evening: 12:30 PM – 7:00 PM (M–F)
Weekends: Saturday & Sunday, 6:00 AM – 1:00 PM
Must be available for either shift and weekends
Be the face of Orangetheory. Build relationships. Close the sale. Change lives.
Do you thrive in a fast-paced, people-first environment? Are you confident on the phone, energized by connecting with others, and motivated by hitting goals?
At Orangetheory Fitness Franklin, our Sales Associates are more than front desk staff—they are relationship builders, experience creators, and membership sales drivers. If you bring a strong work ethic, passion, and the ability to confidently ask for the sale, this is your opportunity to grow.
What You’ll Do
This role blends customer experience + sales performance:

• Greet every member and guest with energy, enthusiasm, and professionalism
• Build genuine relationships that turn first-time visitors into long-term members
• Confidently present and sell gym memberships, guiding prospects to the right fit
• Follow up on leads, make calls, and book intro classes—not afraid of the phones
• Consistently ask for the sale and close memberships
• Support coaches and ensure a seamless studio experience during classes
• Maintain a clean, organized, and welcoming studio environment
• Represent Orangetheory at community events and outreach opportunities

What We Offer
Competitive hourly pay + uncapped commission potential
Free Orangetheory membership
Retail discounts on OTF gear
Growth opportunities within a fast-growing brand

Who We’re Looking For

Must-Have Traits:

• Strong work ethic and reliability
• Passion and high energy—you bring the vibe to the studio
• Outgoing personality with the ability to connect quickly
• Coachable and open to feedback and growth
• Team player who thrives in a collaborative environment
• Comfortable on the phone—you don’t avoid calls, you own them
• Skilled at building relationships and earning trust
• Confident in asking for the sale and closing memberships

Experience Preferred:

• Sales, retail, or customer service experience
• Experience selling memberships, fitness services, or similar is a plus

About Orangetheory Fitness
Orangetheory is a heart-rate–based, full-body group training program designed to boost metabolism, build strength, and improve overall fitness. We’re on a mission to help people live healthier, stronger, and more confident lives—and our front desk team plays a key role in making that happen.
Apply today and be part of our growing Franklin studio team!