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Front Desk Agent

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Springhill Suites Huntington Beach

Posted 2 months ago

Full Time

Huntington Beach, California

In Person

Smart Summary

Responsibilities

The Front Desk Agent manages guest check-in and check-out processes while providing excellent customer service and information. They are also responsible for processing payments, handling guest complaints, and maintaining accurate financial records.

Qualifications

You have 1-2 years of customer service experience and basic computer skills, including proficiency in email, word processing, spreadsheet software, and hotel management systems. You must be able to stand for 8 hours and possess strong communication skills to effectively manage guest check-ins, payments, and inquiries.

Must Have Skills for ATS

Hotel Management System

Microsoft Excel

Microsoft Word

Email

Customer Service

Job Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.  Responsibilities 
  • Welcomes guests in a friendly, prompt and professional manner.
  • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
  • Up-sells rooms whenever possible to maximize hotel revenue.
  • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
  • Issues, controls and releases guest safe-deposit boxes.
  • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Responds appropriately to guest complaints.  Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications
  • 1-2 years customer service experience.
  • Ability to stand for 8 hours
  • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. 

Benefits/Perks
  • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
  • We offer an excellent travel discount program.
  • Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. 

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Springhill Suites Huntington Beach

SpringHill Suites by Marriott is an all-suite hotel brand that offers a little bit more so guests can enjoy their time away, appealing to both business and leisure travelers. The brand features spacious suites and modern amenities for a stay that is unexpected, refreshing, and stylish. Launched in 1997, the brand currently has more than 400 locations in the United States and Canada. Business travelers find it easy to work in smartly designed guest rooms with dedicated work and living spaces, as well as ergonomic chairs and free high-speed Internet. SpringHill Suites has proven to be a top choice among families, too, who appreciate the extra space, pull-out trundle bed, convenient kitchenette, and free breakfast.
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