Floor Supervisor

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Hilton Garden Inn Oxford AL

Posted 2 months ago

Full Time

, Alabama

In Person

Smart Summary

Responsibilities

The Floor Supervisor is responsible for inspecting guest rooms and public areas to ensure cleanliness and adherence to company standards. They also assist housekeeping staff and report maintenance issues to management.

Qualifications

You have highly organized and customer service-oriented skills with a keen attention to detail. You are able to communicate effectively with guests and management, and are comfortable performing physical tasks such as standing for extended periods and lifting up to 30 pounds.

Must Have Skills for ATS

Guest Service Skills

Job Description

Job Summary:The Floor Supervisor's responsibilities are to inspect for cleanliness and overall appearance of the guest rooms, surrounding corridors, public areas and to assist the Housekeepers if needed.  To be courteous, pleasant and respond to the guests needs and requests in order to make their stay as comfortable and enjoyable as possible. Responsibilities:-Adhere to all Zenith Management Company standards-Responsible to inspect for cleanliness of guest rooms, public areas and for reporting any    any equipment problems to the Building Manager or Housekeeping Executive.-Inspect bed and bathroom linens for cleanliness and condition.  P-Reports to Building Manager or Housekeeping Executive any unexpected vacant rooms-Inspect all check outs to see when guests depart and for general condition of the rooms-Check all vacant rooms to be sure room was in fact vacant-Change room status in computer to Vacant Inspected once room is completed and inspected-Assist Housekeepers as needed-Check all closets for condition and cleanliness, remove any unnecessary items left in closets-Have knowledge of fire alarm/carbon monoxide alarm and evacuation procedures-Must perform any other required duties as requested by the Housekeeping Executives or   Building Manager to aid in better operation of the hotel and service to the guests-Keep confidential the business functions of the company including, but not limited to,  financial status, customer/guest information, employee issues, etc. Qualifications:
  • Highly organized.
  • Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 30 pounds.
  • Strong Guest Service Skills
  • Must have attention to detail and be customer service oriented.
  • Ability to communicate satisfactorily with guests, management, and co-workers.
 Benefits/Perks:
  • Medical, Dental, Paid time off, 401(k) for full-time employees
  • All employees get discounts on hotel’s outside of their hotel they work in
  • Opportunities for bonuses
  • $250 referral bonus for you and a referred associate
  • PayActiv: access to your already earned wages before payday
 

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Hilton Garden Inn Oxford AL

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 27 world-class brands comprising more than 9,100 properties and over 1.3 million rooms, in 143 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 250 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, X, LinkedIn, Instagram and YouTube.
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