Service BDC
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Team Kia of El Cajon
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Service BDC
Team Kia of El Cajon
Posted 2 months ago
Full Time
El Cajon, California
In Person
Smart Summary
Responsibilities
The Service BDC Representative manages inbound and outbound communications to schedule service appointments and provide information to customers. They are responsible for maintaining accurate records in the CRM system and coordinating with service advisors to ensure efficient operations.
Qualifications
You will be responsible for managing inbound and outbound customer communications for the service department, ensuring professional handling of inquiries and efficient appointment scheduling. You need to be proficient in using CRM systems to document interactions and coordinate with service advisors and managers to optimize scheduling.
Must Have Skills for ATS
CRM
Job Description
Description
Overview:
The Service BDC (Business Development Center) Representative manages inbound and outbound customer communications for the service department. This role ensures all service inquiries are handled professionally, appointments are scheduled efficiently, and customers receive timely reminders and updates.
Responsibilities:
- Answer incoming service calls and respond to online inquiries
- Schedule, confirm, and reschedule service appointments
- Make outbound calls for maintenance reminders and follow-ups
- Document all communication in the CRM system
- Provide accurate information about dealership services and promotions
- Coordinate with advisors and service managers to optimize scheduling
- Support customer retention by delivering exceptional phone service
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Team Kia of El Cajon
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