Team Member

Whistle Express Car Wash

Posted 2 months ago

Full Time

Gallipolis Ferry, West Virginia

In Person

Smart Summary

Responsibilities

The Team Member is responsible for providing excellent customer service, managing membership accounts, and driving sales growth. They also perform operational tasks including vehicle preparation, equipment maintenance, and general site upkeep to ensure a clean and safe environment.

Qualifications

You have experience in customer service and sales, with the ability to assist with member sign-ups and account management. You are also adept at operating equipment safely, maintaining clean work areas, and ensuring a positive customer experience.

Must Have Skills for ATS

Sales

Customer Service

Account Management

Job Description

Key Responsibilities:

Welcome Station and Sales Performance

  • Provide excellent customer service with a friendly and professional attitude.
  • Support sales and membership growth through consistent processes and knowledgeable guidance.
  • Assist with member sign-ups, changes, and account management.
  • Follow company policies related to pricing and discounts.

Wash Station Service

  • Follow safety procedures and maintain a clean, organized wash area.
  • Assist with vehicle preparation, including identifying preexisting conditions.
  • Operate wash equipment safely and efficiently.
  • Communicate effectively with team members and management regarding operational issues.

Convenience Station

  • Engage with customers professionally to ensure a positive experience and encourage Google reviews.
  • Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
  • Stock and organize detail centers to maintain accessibility and inventory accuracy.
  • Empty trash cans regularly and maintain clean work areas.
  • Maintain vacuum stations by checking for clogs and emptying canisters.
  • Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

  • Maintain professional conduct and adhere to uniform standards at all times.
  • Perform opening and closing duties to ensure smooth operations.
  • Clean and maintain the tunnel to ensure safety and operational efficiency.
  • Prepare towels and other necessary materials to support daily operations.
     

#LI-DNI

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.

Whistle Express Car Wash

Whistle Express operates car washes with locations in Alabama, Arkansas, Colorado, Florida, Georgia, Indiana, Louisiana, North Carolina, Mississippi, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Whistle prides itself on delivering consumers and teammates a premium on-premise experience, including its Unlimited Fast Pass Membership Program, free towels, free vacuums, and free mat washing stations. The Company was founded by Frank Bennett and Brooks Moye in 2014 and is headquartered in Charlotte, North Carolina.
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