AGENT - ROOM NIGHT AUDIT

Pyramid Global Hospitality

Posted 2 months ago

Full Time

Berkeley, California

In Person

Smart Summary

Responsibilities

The Night Auditor is responsible for managing front desk operations, including guest check-ins and resolving service issues during the overnight shift. They also perform essential financial tasks such as generating daily reports, maintaining house banks, and ensuring all audit procedures are followed accurately.

Qualifications

You have an engaging personality and a keen eye for detail, making you adept at creating memorable guest experiences and ensuring accuracy in nightly audits. You are responsible for guest check-in, providing information, resolving issues, and generating important reports, while promoting hotel programs and maintaining a professional demeanor.

Must Have Skills for ATS

Front Desk operations

Night Audit procedures

Customer Service

Report Generation

Job Description

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.  This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

  • Help guests discover their “Wanderlust” experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
  • Promote and sell special hotel programs.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and policies.
  • Maintain house bank.
  • Generate, Print and distribute daily and weekly reports
  • Ensure the Night Audit procedures are followed with great attention to detail
  • Communicate all pertinent information to manager on duty.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Assist other departments as needed.

Pyramid Global Hospitality

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com In 2021, Pyramid partnered with Benchmark Resorts and Hotels to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and Opportunities abound! What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.
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