Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee.  Find out more at www.cirrusaircraft.com

Duties and Responsibilities/Essential Functions – Guest Ambassador I

• Greet, engage, and host all customers, prospective customers, colleagues, contractors, and visitors
• Anticipate guests' needs and respond promptly
• Communicate the needs and observations of guests to other appropriate parties
• Maintain safe and secure surroundings, including escorting, handing-off, and tending to all parties on-site at any given time
• Support all departments and personnel to maintain positive company culture
• Coordinate with internal and external parties to ensure seamless experiences
• Act as a liaison between, to, and for all departments and the company as a whole
• Keep track of current personnel, company news, operations, and policies
• Provide support for any celebrations, escalations, or special circumstances in the customer experience
• Maintain common spaces (organization, stocking, cleaning, maintenance, reordering, etc.)
• Responsible for all individuals signing-in for their visit:
  • Individuals must sign the Patriot Act presented
  • Individuals should be presented with identification
  • Individuals should be escorted by a Cirrus employee
• Send, receive, and assist with mail/parcel shipments and maintain healthy relationships with the delivery drivers
• Shuttle and escort customers to various buildings on the Vision Center campus; arrange transportation as needed
• Monitor parking at each building and provide visitors with parking passes during their visit
• Keep track of building accessibility, both in personnel badge access and in building lock schedules
• Keep track of local employee perks, such as Zoo passes, Top Golf passes, and discount codes
• Provide coverage to other Guest Ambassador locations as needed
• Energize the Cirrus Service Essentials
• Strives to improve service performance
• Additional duties as required

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education Requirements:

• High school diploma required. An Associates or Bachelors degree preferred.

Experience Requirements:

• 1-3 years of customer service, marketing, sales, hospitality and/or aviation preferred

Other Specific Requirements:

• Demonstrates professionalism
• Ability to work unsupervised
• Excellent communication and organizational skills
• Strong work ethic and critical thinking skills
• Attention to detail

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to improve service performance.
• Anticipates guests' needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles and deescalates guest issues and/or complaints

Cirrus provides a range of exciting benefits, including: 

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 100 + hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities and activities may change at any time with or without notice.  Work beyond 40 hours per week may be required. 

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.