Description

The Fairfield by Marriott Whitewater is hiring for part-time Guest Service Representatives to join our team.

As a Front Desk Associate you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.

Must be available evenings, weekends and holidays. Hours are a combination of 6A-2pm, 2pm-10pm

What is in it for YOU?

Competitive wages
Personal Days Off - start earning on day 1
Bonus Plan
Holiday Pay
Referral program
Employee discount program

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.

The essential functions of a Guest Service Representative position include:

Performing the check-in and check-out process
Answer all incoming and in-house phone calls
Assist callers with making and/or changing reservations
Assist all guests as necessary to ensure a positive experience
Ability to work while standing for extended periods of time.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Assist with hotel laundry

Requirements

Candidates must possess the following knowledge, skills, and abilities:

Great attention to detail
Excellent knowledge of local attractions and entertainment venues
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Launched in 1987, Fairfield by Marriott has become a global leader in the upper midscale hotel industry tier by offering a beautifully simple stay wherever guests travel, with a calming, reliable experience characterized by warm hospitality, all at a great value. The Fairfield Guarantee™ states: “Our heritage of warm hospitality inspires us to always provide an inviting and effortless experience. This is what we’ve always done, and what we will continue to do. And if you’re not satisfied with your stay, just let us know, and we’ll make it right. It’s that simple.” With nearly 1,000 properties throughout the United States, Canada, Mexico, the Caribbean, Latin America, and Asia Pacific, guests can rely on Fairfield to meet their lodging needs wherever their travels take them. The popular Fairfield brand is designed to provide both business and leisure guests with just what they need so travel is uncomplicated and productive.

Guest Service Representative - Fairfield by Marriott Whitewater

Guest Service Representative - Fairfield by Marriott Whitewater

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