Medical Assistant/Phlebotomist

JOB DESCRIPTION

Medical Assistant/Phlebotomist

Position Title: Medical Assistant/Phlebotomist

Reports To: Clinical Manager

FLSA Status: Full time - Hourly, non-exempt as defined under Fair Labor Standards Act

Location: True Health Locations or Mobile Unit 

Content Last Revised: 05/30/2025

Organization Overview

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone. 

Job Summary

The Medical Assistant/Phlebotomist is responsible for supporting all aspects of medical practice under the direct supervision and responsibility of the licensed practitioner. Duties include but are not limited to patient care management and execution of administrative and clinical procedures. This is NOT a remote position.

Key Responsibilities 

• Maintains a transparent, effective relationship with the Clinical Manager, Center Manager, Laboratory Manager and/or Mobile Unit Manager in addition to supporting the organization’s activities

• Fosters an environment and culture that focuses on fulfilling the company’s mission, vision, and values

• Adheres to ethical and legal standards of professional practice and recognizes and responds to routine medical care and medical emergencies
• Performs various clinical tasks to include: aseptic procedures, taking vital signs, preparing patients for the practitioner’s care, observing and reporting patient symptoms, administer basic first aid to include use of the automated external defibrillator (AED), electrocardiogram (EKG), operating various office medical equipment, etc.
• Prepares and breakdown medical instruments for in-office procedures as directed by the licensed practitioner  
• Administers injections/medications as directed by the licensed practitioner (Exception: medication requiring dosage calculations)
• Collects and performs basic laboratory procedures as directed by the licensed practitioner
• Performs office procedures including all general administrative duties required by the licensed practitioner

• Ensures age appropriate-care is given
• Ensures compliance with regulatory and Accreditation Association for Ambulatory Health Care (AAAHC) requirements
• Attends required organization meetings and departmental meetings
• Performs front and back office administrative duties, including answering and performing telephone calls and responding to corresp0ondence requests and tasks (via mail, fax, email) in a timely manner

• Complies with infection control standards for ambulatory health care organizations and adheres to infection control policies/procedures. Including standard precautions using personal protective equipment
• Ensures and upholds customer service initiatives
• Acts as a first level contact for the providers and support staff when troubleshooting issues
• Ensures patients are properly checked in/checked out for visits via the electronic medical record (EMR) and depart with required paperwork
• Schedules patients as needed for follow up appointments
• Ensures patient documentation is recorded in the EMR, including third party patient documentation that needs to be collected and scanned.
• Participates as part of a multi-disciplinary team to provide patient care in a safe manner
• Maintains cleanliness of the unit, restocks supplies, and assists with supply orders 
• Supports after-hours or weekend events that may be scheduled (as needed)
• Maintains knowledge of emerging trends and updates in clinical operations

• Adheres to all HIPAA and confidentiality laws as appropriate
• Travel as necessary using personal vehicle (must maintain current auto insurance at own expense)

• Performs required laboratory quality controls
• Utilizes third-party laboratory vendor provided computer systems as needed to route lab specimens to appropriate vendors for analysis
• Performs basic laboratory procedures including observing and reporting patient’s signs and symptoms, administer basic first aid, operate office medical equipment, assists in emergencies as needed
• Prepare patient specimen(s) for testing by use of centrifugation and enter information into electronic health record for proper ordering and processing
• Ensure patient specimen(s) are properly labeled and packaged for pick-up
• Completes 48-hour chart check to ensure lab orders are in the system ready for patient appointments

• Other responsibilities as assigned

Note: If a licensed physician or physician assistant is not on-site, a medical assistant is prohibited from performing the following:

• Clinical activities including:
  • Prohibited from completing the Review of Systems (ROS) in the electronic medical record (EMR)
  • Prohibited from performing injections (medication and/or vaccines)
  • Prohibited from administering medications

Essential Functions

• Problem Solving 
• Customer Service
• Verbal Communication
• Written Communication
• Leadership
• Professional Judgement
• Planning/Organizing
• Adaptability
• Initiative
• Administration/Operations

Minimum Qualifications

• Education: 
  • Registered by the American Medical Technologists, Preferred
  • Certification by the American Association of Medical Assistants, Preferred
  • Certification in Phlebotomy, Preferred
  • Completion of Medical Assistant Training, Required
  • High School Diploma or equivalent, Required

• Experience: 
  • Minimum of one (1) year of related work experience, Preferred
  • Advanced proficiency in Microsoft Office (Ex. Word, Outlook)
  • Experience with Epic, Preferred
  • Federally Qualified Health Center (FQHC) or community health experience preferred

• Licenses or Certifications: 
  • Current Cardiopulmonary resuscitation (CPR) license

• Criminal Background Clearance:
  • True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.

Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.

DRUG/ALCOHOL SCREENINGS

A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.

WORK ENVIRONMENT

• The employee is subject to prolonged periods of sitting at a desk and working on a computer.
• The employee is subject to perform repetitive hand and wrist motions. 
• The employee is frequently required to stand, walk, talk, and hear. 
• The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to fifty (50) pounds.
• The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
• A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am – 6pm and Fridays, 8am – 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.

CORE COMPETENCIES

Mission-Focused: Commits to and embraces True Health’s mission to enable access to care for uninsured and underinsured individuals.

Relationship-Oriented: Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.

Collaborator: Understands the roles and contributions of all sectors of the organization and can mobilize resources (financial and human) through meaningful engagement.

Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.

Brand Steward: Steward of True Health’s brand and understands his/her role in growing and protecting the reputation and results of the greater organization.

Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.

Team-Builder: Fosters commitment, trust, and collaboration among internal and external stakeholders.

Business Acumen: Possesses a high-level of broad business and management skills and contributes to generating financial support for the organization.

Network-Oriented: Values the power of networks; strives to leverage True Health’s breadth of community presence, relationships, and strategy.

SELECTION GUIDELINES

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.