Are you passionate about helping individuals access the mental health care they need? Join our dedicated team at the MHOTRS Clinic as an Intake Coordinator, where you'll play a vital role in welcoming new clients, coordinating initial assessments, and ensuring a smooth entry into services.

This position is ideal for someone who is organized, compassionate, and thrives in a fast-paced healthcare environment.

Sign on bonus may apply

Key Responsibilities

• Serve as the primary point of contact for new clients and referral sources 
• Conduct initial intake screenings to determine service eligibility 
• Schedule appointments for assessments and follow-up services 
• Maintain accurate and confidential client records in the electronic health record (EHR) system 
• Coordinate with clinicians and administrative staff to ensure smooth client onboarding 
• Provide clear information about clinic services, policies, and procedures 
• Assist with front desk coverage and basic billing operations as needed 
• Support insurance verification and documentation collection 
• Ensure compliance with HIPAA and all regulatory standards 
• Promote an environment of inclusion, respect, and belonging 
• Maintain strict confidentiality at all times 

Qualifications

• Associate or bachelor’s degree in a related field preferred 
• Minimum of 1 year of experience in a healthcare or mental health setting 
• Strong interpersonal and communication skills 
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment 
• Knowledge of mental health terminology and services preferred 
• Bilingual (especially Spanish/English) candidates are highly encouraged to apply 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) 
• Familiarity with scheduling systems and electronic health records (EHR) preferred 
• Knowledge of OMH (Office of Mental Health) programming and Medicaid processes is a plus 

Benefits: 

• 13 paid days off in your first year for full time employment (increases every year)
• 56 hours of NYS Sick Leave
• 12 paid holidays plus 2 floating holidays
• Major medical leave
• Medical/dental/vision/life insurance
• 403b company contributions after one year of employment
• Tuition reimbursement 
• 50% reduction in childcare tuition at A Child's Place.
• Plus, gym, tuition and cell phone discounts 

Unity House is a Rensselaer County-based human service agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling. We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays. We work to achieve social justice in our community and to create a better understanding of those we serve.  

As An Equal Opportunity Employer, we commit ourselves to recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, age, sex, creed, disability, gender identity or expression, sexual orientation, predisposing genetic characteristics , national origin, domestic violence victim status, familial status, marital status, military status, pregnancy related condition, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.