Description

Job Type

Full-time

Job Summary: 

The inside sales representative will be responsible for developing new leads, communicating with prospective customers, existing partners and potential future partners. Working directly with the Customer, Sales Support, Strategic Account Manager and others, the successful candidate will have the ability to develop credibility, build trust and rapport with customers and partners, understand their needs, and facilitate a successful sales process. The successful candidate will be comfortable working in a high-performance work environment with clear performance expectations and targets. Top performers will have strong communication and listening skills, a competitive spirit and be curious life-long learners.

Key Success Factors 

• Lead Management & Qualification  
• Communication & Relationship Building  
• Product & Market Knowledge 
• Sales Process Execution 
• Collaboration & Feedback  

Essential Duties and Responsibilities: 

• Communicating with customers and partners, making outbound calls and emails to potential customers, and following up leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information via email.
• Engaging with prospective distribution and outside sales representative partners.
• Creating and maintaining a CRM database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new partners.
• Closing sales and achieving sales targets.
• Performs other related duties as assigned.  

Requirements

Expected Behaviors Aligned with Our Cultural Values and Anchors:

• Collaborate and contribute with the team and organization, embracing the principle that Teamwork Matters to achieve shared success.
• Demonstrate sound judgment and a commitment to values and ethics, consistently Acting with Respect and Integrity.
• Provide proactive outreach via phone and email, embodying a mindset that Is Curious and Takes Action to meet customer needs effectively.
• Process customer inquiries with attention to detail and excellence, always striving to Set a High Bar in customer service.
• Process orders accurately and efficiently, ensuring alignment with and Championing the SFW for operational excellence.
• Resolve issues effectively while collaborating with the team, reinforcing the belief that Teamwork Matters in overcoming challenges.
• Manage complaints with humility and respect, ensuring every interaction Acts with Respect and Integrity to build trust.
• Collect feedback from customers, actively seeking insights and showing that Curiosity and Action drive continuous improvement.
• Track KPIs rigorously to benchmark world-class performance, exemplifying a commitment to Setting a High Bar.
• Ensure efficient and personalized customer experiences, consistently Championing the SFW to deliver exceptional results.

Required Education, Experience and Skills: 

• High school diploma/GED.
• Proficiency in Microsoft Office 
• Excellent communication skills, both verbal and written. Excellent phone and cold calling skills.
• Good organizational skills and the ability to multitask.
• Exceptional customer service skills. 
• Strong listening and sales skills.
• Ability to achieve targets.
• Excellent time management skills with a proven ability to meet deadlines. 

Preferred Education, Experience and Skills: 

• Experience with CRM software such as Salesforce.com, Zoho CRM or equivalent.
• Previous experience in an outbound call center or a related sales position preferred.
• Physical Requirements and Working Conditions:  
• Being physically present and available at our Monroe location.  
• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times.