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Job duties include, but not limited to:

Support customer research and insights by helping collect, organize, and summarize customer feedback, surveys, and journey observations to identify experience pain points and improvement opportunities.
Assist with journey mapping and experience documentation, including updating current-state artifacts, validating touchpoints, and ensuring customer needs are represented across projects.
Collaborate with CX, UX, and partner teams on audits, reviews, and small initiatives—such as portal or app evaluations—to help improve consistency and overall customer experience quality

An ideal candidate:

Must be a Sophomore or above

Wants to learn more about working in a corporation

Is Customer focused – enjoys engaging with people through phone and email

Possesses excellent communication skills, both oral and written

Is flexible to adapt to achieve team goals

Has the technical skills required for navigating multiple systems and learning new technology

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#AFC

American Fidelity is more than an insurance company. We offer benefits strategies to help empower employers to make benefits decisions that help both their organizations and their employees. We serve employers in the education, public sector, automotive and healthcare markets so we can provide specialized benefits recommendations. Many of our competitors offer one-size-fits-all benefits packages and services, but we believe you and your employees deserve a different opinion. Our products and services include: - Supplemental insurance - Reimbursement accounts and administration - Stop loss insurance for self-funded plans - Section 125 Plan administration - Online benefits enrollment software - Patient Protection and Affordable Care Act (ACA) consulting Explore our career opportunities at americanfidelity.com/careers.

Customer Experience Intern

Customer Experience Intern

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