Overview

[This is the first position in our training program]

Location: on-site in Charlotte, NC

Position Summary: Loan Officer (Entry Level)

Are you ready to launch a rewarding career in the mortgage industry?

This is your chance to join a field that offers financial stability, professional growth, and high earning potential for motivated individuals. Our ProLO Training Program is designed to take you from beginner to a licensed Loan Sr. Officer with a structured path that includes:

• Comprehensive Training: Learn the fundamentals of mortgage lending and how to deliver world-class service.
• Expert Mentorship: Gain insights from experienced Sales Coaches, Trainers, and Managers who are committed to your success.

Why Choose Us: NAF is consistently recognized as one of Fortune’s 100 Best Companies to Work For and a top workplace for Millennials, Parents, and Women.

Salary: $20/ hr / monthly bonus / commissions / full-time benefits

Responsibilities

Responsibilities:

• Engage in conversation and establish rapport with customers to obtain a complete and accurate “Property TBD” purchase loan application
• Inquire and gather information as it relates to a customer's financial situation and financial goals.
• As applicable, run an Automated Underwriting System (AUS) to confirm the customer’s eligibility for a loan program
• Run the Mavent compliance test to confirm the loan file is in accordance with state and federal mortgage laws
• Initially obtain a Manager reviewed Pre-Approval, and then progress to obtain an Underwritten Pre-Approval
• Educate both the customer and Sr. Loan Officer about next steps for a customer's file.
• Set realistic expectations for both the customer and the Sr. Loan Officer in order to maximize customer satisfaction.
• Input data into computer system as it relates to information gathered for the mortgage loan.
• Disposition customer files appropriately depending on the interest and ability of customers to proceed with the loan origination process.
• Other duties may be assigned.

Qualifications

• Ability to demonstrate proficiency communicating with customers over the phone and via email.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office programs such as Word, Excel, and Outlook.
• Passionate about helping customers achieve financial goals.
• NMLS licensed with 20 hours of NMLS education complete at time of hire.

Desired Education/Experience:

• 1 or more years of office or inside customer service / call center experience preferred.
• 1 or more years of customer service and/or sales experience preferred.
• High School Diploma or equivalent; some college preferred.
• NMLS Licensed needed but not required to apply (will need to obtain license prior to starting; we will help provide guidance on how to obtain it)

Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.[EOE/M/F/D/V. Drug-free workplace.]