Description

The Front End Cashier/Clerk is responsible ensuring an excellent experience for customers through efficient and accurate customer check-out, proper cash handling, and consistently exceptional customer service. The Front End Cashier/Clerk is also responsible for ensuring the department area maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). The Front End Cashier/Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service throughout the check-out process and information on products and services offered at La Montañita Food Cooperative.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Models, provides, and ensures customers receive prompt, friendly and courteous services in a professional manner.
• Handles all transactions accurately including giving correct change, entering correct departments and prices, and appropriately handling all transactions.
• Maintains a working knowledge of all PLUs and register procedures.
• Assists customers with special order pickups.
• Ensures that supplies are well-stocked throughout the Front End.
• Checks prices, cleans spills, restocks items, and performs other duties as needed.
• Assists in returning carts and containers to their proper locations in a safe and efficient manner.
• Maintains a working knowledge of all processes related to Front End operations.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Follows proper procedures for opening and closing.
• Shops and fills customer orders accurately and efficiently, matching PLU and UPC codes to ensure correct items on customer orders.
• Assists with picking, packing and preparing customer orders for pickup or delivery. Ensuring accuracy, organization and verification of products ordered.
• Maintains staging and storing areas of customer online shopping orders and special orders in a clean and organized manner consistent with safe food handling standards.

Requirements

ATTRIBUTES AND QUALIFICATIONS:

• Customer service skills (able to complete the full customer service cycle).
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and Front End guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Strong team player, friendly and patient.
• Excellent ability to prioritize and multi-task with attention to detail.