Description

Position Summary:

As the Resident Hospitality Liaison, reporting to the Executive Director, you will serve as the professional and welcoming first point of contact for residents, families, and visitors. You will create a positive, supportive environment that helps residents and families feel valued, while also assisting with essential business office functions such as accounts payable/receivable and resident billing to ensure accuracy, transparency, and a smooth administrative experience.

Essential Duties and Responsibilities:

• Welcome residents, families, and guests, and manage calls
• Handle administrative tasks and maintain accurate records
• Coordinate transportation, appointments, and daily resident needs
• Manage maintenance work orders from creation to completion
• Respond to resident requests promptly and efficiently
• Support events, activities, and front-of-house hospitality
• Monitor security systems and respond to emergency alerts
• Connect families with appropriate resources and leadership
• Assist with billing, payments, and other business office tasks
• Maintain accurate documentation for all transactions
• Collaborate with team members to support overall community operations
• Participate in Manager on Duty rotation, supporting daily operations, residents, families, and staff during assigned shifts.
• Perform other duties as assigned.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Requirements

Job Requirements:

• High school diploma or equivalent required; associate’s degree or coursework in business, hospitality, or a related field preferred.
• Prior experience in customer service, hospitality, or office administration strongly preferred but not required.
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new software systems.

Competencies:

• Strong interpersonal skills with the ability to greet, assist, and build positive relationships with residents, families, visitors, and team members.
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
• Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
• Ability to handle confidential information with discretion and in compliance with company policies.
• Professional appearance and demeanor with a customer-first mindset.
• Ability to work independently and as part of a collaborative team.
• Flexibility to adjust to changing priorities, schedules, and resident or business needs.
• Reliable attendance and punctuality are essential.

Travel:

Travel is not required.

Physical Demands:

This role requires routine activity in an office environment. Candidates must be able to:

• Sit and maintain a stationary position for extended periods while working at a desk or computer.
• Stand, walk, and move about the office as needed.
• Bend, reach, and position self to access filing cabinets, office equipment, and supplies.
• Perform repetitive movements including typing, data entry, and use of standard office equipment.
• Occasionally lift and/or move up to 20 pounds, such as files, office supplies, or small equipment.
• Adjust and operate office technology such as computers, phones, printers, and other equipment.

Must be comfortable working in an environment that may involve varying noise levels and frequent interruptions.