Description

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About the Role

A Ward Clerk serves as a central point of coordination within the hospital and emergency department, managing and organizing patient information to support nurses, advanced practice providers (APPs), and physicians. This role facilitates clear and timely communication between clinical staff, patients, and family members, ensuring information is accurately relayed. Ward Clerks also coordinate patient transfers, including arranging air and ground transport for individuals requiring a higher level of care than the facility can provide, helping to ensure smooth and efficient patient flow throughout the care process.

How You’ll Make an Impact

As the Ward Clerk, you serve as the communication hub of the hospital and emergency department, directly impacting patient care by ensuring information flows accurately and efficiently between patients, families, and clinical teams. You organize and prioritize critical patient information that supports nurses, APPs, and physicians in making timely decisions. You also play a vital role in patient outcomes by coordinating air and ground transfers when higher levels of care are needed, helping ensure patients receive the right care without delay. Your ability to manage communication and logistics helps keep the departing running smoothly and supports safe, effective patient care.

Customer Service

• Provide customer service by responding to patient call lights in a timely and professional manner.
• Direct visitors to patient rooms, waiting areas, and other hospital locations as needed.
• Register patients in the Emergency Room accurately and efficiently to support timely care.
• Coordinate and arrange patient transfers, ensuring smooth communication and appropriate placement of patients.

Billing Procedures & Accounts Receivables 

• Register hospital and Emergency Room patients accurately and efficiently.
• Demonstrate strong attention to detail, as patient registration is the first step in the billing process.
• Ensure patient information is entered correctly to support timely and accurate billing and care coordination.

Inventory & Order Placements

• Maintain adequate inventory of office supplies at the nurses station to support daily operations.
• Restock supplies as needed to ensure clinical staff have the necessary resources to perform their duties efficiently.

Policies & Procedures

• Follow Nursing and Emergency Room policies and procedures to ensure safe and compliant operations.
• Adheres to patient identification protocols to support accurate and safe care delivery.
• Follow established admission and transfer workflows to ensure efficient patient movement and coordination of care.
• Comply with infection prevention and standards to maintain a safe environment for patients, staff, and visitors.

Organizational Support

• Follow the direction and assignments provided by the Emergency Room Nurse and Charge Nurse during each shift.
• Collaborate with clinical leadership to support efficient department operations and patient care.
• Report directly to the ER Director and Director of Nursing for overall supervision and performance expectations.

Requirements

Qualifications

• High school diploma or equivalent preferred.
• Previous hospital or nursing-related experience, such as CNA or PCT preferred.
• Prior clerical or administrative experience preferred.
• Basic computer skills and strong attention to detail.

Who You Are

• Professional and able to maintain strict confidentiality at all times.
• Kind and compassionate when interacting with patients and their families.
• Comfortable supporting individuals during stressful and emotional situations.
• Able to multitask effectively in a fast-paced environment.
• Capable of working quickly and accurately under pressure, especially with time-sensitive requests and patient transfers.

Skills & Capabilities

• Strong organizational skills to manage multiple tasks and information efficiently.
• Proficient in data entry and document scanning.
• Ability to maintain focus in a busy and sometimes noisy environment.
• Excellent phone etiquette and communication skills for frequent phone interactions.

Position Details

Schedule: Full-time, 36 hours per week (three 12 hours per week). Shift options include 6:00AM-6:00PM or 6:00PM-6:00AM. Required to be clocked in and ready by 5:50. Physical Requirements: This position requires continual sitting and typing at a computer terminal, answering phones, some walking, twisting, bending, stooping, and lifting of up to 25 pounds. Equipment: Must be able to use a fax machine, printer, copy machine, Ipad, and computer.

Scott County Hospital is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.