Description

The Dixboro Project is a sprawling visionary concept in the historic village of Dixboro, Michigan. Our spaces invite you to experience the intersection of world-class dining, transformational hospitality, and abundant nature. The Boro is the our side-door takeout arm of The Dixboro Project - An all day café featuring woodfired pizzas, takeaway meals, a full range of expertly baked goods, Roos Roast coffee, adult beverages, and much much more.

Our service is guided by our commitment to excellence. We are serious about our service - working with synchronicity to stage and deliver a consistently excellent experience for each guest that walks through our doors.

The Carry Out member is a key part of The Boro, ensuring guests have a seamless carry-out experience. They excel in coffee, tea, pastry, and menu knowledge, providing exceptional hospitality while maintaining The Boro's cleanliness and organization. They are able to create expertly crafted coffee and tea while providing excellent service to our guests.

What You’ll Do:

• Welcome guests warmly in-person and over the phone, offering expert guidance on menu offerings and promotions.
• Actively sell future experiences, offer pairings, and suggest alternatives to enhance guest satisfaction.
• Educate guests on coffee, tea, and beverage options - highlighting quality, value, and story of each product.
• Process phone and online orders accurately and coordinate pickup or delivery.
• Prioritize tasks, problem solve, and ensure orders are complete and correct.
• Maintain a clean and organized workspace, setting up the next team member for success.
• Reliable, professional, and organized, embodying hospitality at all times.
• Maximizes sales opportunities and seek out ways to enhance guest experiences.
• Mindful of efficiency and productivity, while multitasking and maintaining a friendly demeanor as the face of the restaurant.

Requirements

What We’re Looking For:

• Able to brew excellent coffee, tea, and serve quality beverages with efficiency.
• Preferred experience in providing excellent customer service in a fast-paced environment.
• Must be a great team player to serve the team mission and each guest fully.
• Must have a good attitude towards change and ambiguity.
• High level of personal hygiene and personal presentation.
• Able to stay calm in a fast-paced environment.
• Attention to detail in everything we do.
• Unwilling to compromise on our standards or accept short cuts.
• Consistent in performance and reliability.
• Able to work in sync with the flow of the restaurant.
• Must have weekend availability.

Physical Requirements

• Must be able to stand and walk for long periods of time.
• Must be able to lift up to 25 pounds at times.