SUMMARY: 

The primary purpose of this position is to be accountable for all aspects of the front desk during the scheduled supervised shift. 

The Front Desk Supervisor will perform the responsibility of Manager on Duty in rotation with the Resort Services Supervisor.

EDUCATION and/or EXPERIENCE: 

High school diploma or general education degree (GED) and a minimum of 1 year related experience; or an equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This position involves driving a company vehicle and/or company insured vehicle.  A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines.  Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
• Accountable for the daily efficiency of the Front Desk as it pertains to the shift you are supervising.
• Maximize revenues by ensuring guest satisfaction and repeat business.

• Respond and assist all guest concerns immediately whenever possible before the guest leaves the Resort.
• Establish guest relations by being familiar with all resort outlets and special events.
• Be familiar with all the special duties and assignments of the other front desk supervisors and all aspects of the other shifts.
• Ensure interaction with guests is professional and ethical at all times.
• Immediately report to the Front Office Manager any attempt by outside vendors to solicit through the Front Desk. Be a team player within the Front Office, to foster the same attitude with employees by leadership and example.
• Ensure that all Front Desk Employees under the scheduled supervised shift adhere to Pinehurst Resort policies and procedures.
• Assume other areas of responsibilities as delegated by the Front Office Manager.
• Constantly maintain training, supervision, grooming and conduct standards to person within the scope of responsibility.
• Ensure all Employees are in appropriate uniform and attire for their scheduled shift.
• Never accept from an outside vendor or distribute for an outside vendor any passes, discount coupons or other collateral.
• Never accept any form of compensation from an outside vendor in return for recommending or promoting their business.
• Insure that the bank is secured and is not left unattended or open for access by others who are not approved to access the bank. 
• I understand that I am responsible for accurately counting cash received and disbursed and for making accurate change when needed. 
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.

SUPERVISORY RESPONSIBILITIES: 

Directly supervises 5 to 10 employees in the Front Office Department.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training, directing work, addressing complaints and resolving problems.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to stand.  The employee is occasionally required to walk.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.