Description

POSITION: VTC Specialist 

WORK LOCATION: Colorado Springs, CO 

JOB CATEGORY: Information Technology 

JOB TYPE: Shift 

REQUISITION ID: EM11-025 

CITIZENSHIP: United States Citizen 

CLEARANCE TYPE: Top Secret Clearance with SCI eligibility 

TRAVEL REQUIREMENTS: Up to 25% 

E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. 

E&M Technologies, Inc. is currently seeking a VTC Specialist to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands. 

Job Responsibilities:

• Conduct monthly preventative maintenance for all relevant AV/VTC systems. Ensure issues are reported through Help Desk ticketing system with corrective action plans and timelines. 
• Provide 24/7 troubleshooting support for exercises, real-world events, and contingencies. 
• Operate, maintain, and monitor all scheduled Top-5 NIPRNet/SIPRNet VTCs. 
• Oversee and update all service desk incident and service requests to ensure QoS and minimal downtime. 
• Handle installation, configuration, operation, and maintenance of COTS software and government-furnished AV/VTC hardware. 
• Keep track of hardware/software updates and provide recommendations to the Government Service Owner. 
• Provide onsite, qualified control system design, support, and programming up to TS/SCI. 
• Coordinate and provide support for conference room setups, including AV/VTC system checks and environmental conditioning. 
• Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers, and infrastructure maintenance. 

Requirements

Minimum Qualifications:  

• Bachelor’s degree in a related field plus 0-2 years experience or 4-6 years equivalent military/civilian experience. 
• IAT Level II Certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP) 
• Comprehensive knowledge of VTC systems and AV technologies. Strong troubleshooting and problem-solving skills. 
• Excellent communication and customer service skills. 
• Ability to respond to high-pressure situations promptly and efficiently. 
• Must be a U.S. Citizen 
• Must have and be capable of maintaining a U.S. Department of Defense (DoD) Top Secret Clearance with SCI eligibility security clearance 

Preferred Qualifications:  

• Any relevant Crestron Certifications 

To Apply for this Position: 

You must have the Minimum Qualifications in your resume to be selected as a candidate.    

The salary range provided is a good faith estimate representative of all experience levels. E&M considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.    

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.    

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.?   

E&M anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require E&M to shorten or extend the application window.?   

E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. E&M provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. 

As part of the federal government’s transition to the Trusted Workforce 2.0 Continuous Vetting framework, the Defense Counterintelligence and Security Agency (DCSA) is expanding enrollment in the FBI Rap Back program for cleared industry personnel beginning April 1, 2026. 

Rap Back (Record of Arrest and Prosecution Back) is a service provided by the FBI that allows authorized agencies to receive notifications if there are updates to an individual’s criminal history record while they hold a security clearance. This supports continuous vetting of cleared personnel. 

Per DCSA guidance, we are required to provide the following FBI privacy advisements to all cleared employees: 

• FBI Privacy Act Notice 

https://www.fbi.gov/how-we-can-help-you/more-fbi-services-and-information/compact-council/privacy-act-statement   

• Noncriminal Justice Applicant’s Privacy Rights 

https://www.fbi.gov/how-we-can-help-you/more-fbi-services-and-information/compact-council/guiding-principles-noncriminal-justice-applicants-privacy-rights