Wheelchair Agents - Training provided

G

Guardian Proservices

Posted 3 months ago

Full Time

Morrisville, North Carolina

In Person

Smart Summary

Responsibilities

Provide safe and courteous wheelchair services to passengers within an airport environment. Assist with luggage, navigate mobility devices, and maintain professional relationships with airport staff and travelers.

Qualifications

You have excellent communication and physical stamina to assist passengers in a fast-paced airport environment. While no prior experience is needed as training is provided, customer service or hospitality experience is a plus. You must be at least 18, authorized to work in the US, and able to pass a background check and obtain an airport badge.

Must Have Skills for ATS

SIDA Badge

customer service

verbal communication

written communication

healthcare experience

hospitality experience

Job Description

Looking for a meaningful, people -focused job in a fast-paced airport environment?

JOIN OUR TEAM:
As a valued member of the Guardian Professional Services Team, you will provide safe and courteous wheelchair services and be the friendly face that helps passengers travel comfortably and confidently.

Job Specifics & Requirements:

  • Working closely with the Airline Personnel and Team Members
  • Must be at least 18 years of age.
  • Authorized to work in the United States
  • Must be able to pass background clearance verification.
  • Must have valid Driver's License and proof of car insurance.
  • Ability to stand, walk, stoop, bend, push, pull throughout entire shift
  • Experience in customer service preferred
  • No Wheelchair Agent experience needed.
  • We train all Wheelchair Agents at hire.
  • Hospitality experience a plus!
  • Healthcare experience a plus!
  • Strong verbal & written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
  • Complete all required training including airport compliance to obtain a SIDA Badge.

Appearance Guidelines:

Employees are expected at all times to present a professional business-like image, when working behind the scenes at the Airport. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

  • For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted.
  • No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management at hire.
  • Clean & well-maintained approved uniforms must be worn on shift at all times
  • Additional requirements as specified by management and location
  • Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
  • Push wheelchair passengers to and from gates
  • Carry passengers’ carry-on luggage
  • Assist with checked and claimed luggage
  • Roll customer-occupied wheelchair safely
  • Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
  • Complete any necessary wheelchair or incident reports
  • Follow dispatcher gate orders
  • Assist passengers with any problems, questions, or concerns
  • Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
  • Demonstrate regular, predictable attendance at job location
  • Exceed customer service and safety standards
  • Carry out other duties as assigned

Payrate: $12.50/hr with additional earnings from gratuities daily.
               Overtime Opportunities as needed.
               Weekly Paychecks.

Job Type: Full-time - 10 Hour Shifts - 4-day work week/3 Days Off

Expected hours: 40 hours/week - AM & PM Shifts available

Job Type: Full-time

Benefits:

  • 401(k)
  • Employee discount
  • Health insurance
  • Opportunities for advancement
  • Paid training
  • Sick Days
  • PTO

G

Guardian Proservices

Welcome to Guardian Professional Services, a leader in providing top-notch services for Aviation, Industrial, Commercial & Hospitality. With a focus on safety, efficiency, and customer satisfaction, we offer a wide range of services including Passenger Services, Baggage Handling, Hospitality, Janitorial & Management Services and Airport Facility Operations. Our mission is to redefine industry standards through innovation and excellence. We are proud to be a Woman Owned Business, Equal Opportunity Employer, and a supporter of USA Veterans in need of employment. 🛫 Airport Facility Operations 🏨 Hospitality Services, Janitorial & Management Services 🌿 Eco-Friendly Practices 🛡️ Baggage Handling 📈 Passenger Services Contact us to learn how we can elevate your operations.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria