Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Assists end-users at Adventist Health clinics, hospitals and other care settings with successful adoption and use of electronic health record (EHR) and related technologies. Works closely during the onboarding processes to ensure proficient EHR skills and works with users subsequently to fine-tune and improve those skills over time. Participates in specific training and competence building activities along with other informaticists, driven by user-data, and clinical performance of the system over time. Rounds with users on a regular basis with one or many AH markets and acts as a resource to be based at AH markets.

Job Requirements:

Education and Work Experience:

• Associate's/Technical Degree in one of the following fields of study: patient care technician, medical assistant, licensed vocational nurse, laboratory technician, radiologic technology, pharmacy technician, certified nursing assistant, health information management, nursing, respiratory therapy, rehabilitation services or equivalent combination of education/related experience: Required
• Bachelor's Degree: Preferred

Essential Functions:

• Supports end-users (clinical, ancillary, support staff) in clinics or hospitals through EHR training including onboarding, first 30-days, and then on a routine basis, especially when EHR updates are rolled out. Requires close collaboration with med staff, clinic managers, nursing education, EHR education teams in IT, and vendors.
• Works closely with EHR super users, clinic managers, nurse supervisers, and others in workforce management to identify re-training and skills improvement opportunities. Leverages data from EHR and input during routine in-person (or virtual) rounding with users.
• Participates in change management activities including submission of incidents and change requests, including vetting and validation of user requests, reviewing with AH IT and Informatics teams, researching potential solutions, and communicating with users and other stakeholders.
• Learn and masters clinical workflows and market operations (clinical and financial), learns hardware and application support fundamentals, and participates in market activities during regulatory surveys, operational projects, downtimes etc. to ensure care continuity and improvements.
• Participates in projects as needed at market or system level for new service lines, new care locations, performance improvement programs, or clinically driven initiatives by connecting with end-users through all stages of the project to ensure their active engagement, training, and pre and post support.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.