Customer Experience Specialist

D

Delta Dental of Wisconsin

Posted 2 months ago

Full Time

Town of Hull, Wisconsin

Hybrid

Smart Summary

Responsibilities

The specialist provides front-line service to members, providers, and employers to ensure a positive customer experience. They are responsible for responding to telephone inquiries and managing professional interactions.

Qualifications

You have strong customer service skills and are ready to join a company that values its employees, culture, and communities. You will be responsible for providing front-line service to promote a positive customer experience by responding to telephone inquiries from members, provider office staff, agents/brokers, and employers.

Job Description

At Delta Dental of Wisconsin, we are champions of Oral Health, and we have built our company on a foundation of delivering innovative products and services within our culture of legendary service.   Our culture that sets us apart within our industry and the way we do business and it is different.  Our employees stay here because the organization supports them as employees and their career growth.  We have many employees who have stayed for 25, 30, or even 45 years within our organization.

Delta Dental of Wisconsin is currently seeking customer service focused individuals to join our team. This full-time hybrid position is located at our corporate headquarters in Stevens Point. This position is responsible for providing front line service to promote a positive customer experience while responding to telephone inquiries from members, provider office staff, agents/brokers and employers.

At Delta Dental, in order to attract and retain great employees, we offer a comprehensive benefits package to support our employees and their families.   Our employees like it here, and we know that because our turnover is lower that what you might see in similarly sized organizations.  Our benefits package includes these great items:

  • Health, vision, dental and life insurance
  • Short- and Long-term disability insurance
  • Health Savings, Flexible Spending and Dependent Care Accounts
  • Competitive base salary
  • Incentive compensation based on company results
  • 401(k) with Employer match for income contributed up to an annual maximum (pre-tax or Roth)
  • Bi-weekly employer contribution to employee retirement account of 6.5% gross compensation
  • Significant wellness programming to support you, regardless of whether you work from an office, or from home

We encourage owning your work life balance with a Paid Time Off (PTO) allotment that includes PTO time based on years of service, company holidays and time off for volunteering/community work. We don’t just provide it; we our employees to utilize the time off. 

Delta Dental of Wisconsin offers a hybrid work schedule, allowing some flexibility to work at home on Wednesdays and Fridays, which allows you to balance your life and your schedule appropriately. See what our employees have to say about working at Delta Dental here:   https://www.deltadentalwi.com/s/employee-testimonial

If you have customer service skills, and are ready to join a company that values our employees, culture, and the communities we serve, then Delta Dental of Wisconsin is looking for you.  Apply today. 

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Delta Dental of Wisconsin

Delta Dental of Wisconsin is the state’s leading dental insurer, providing dental benefits to more than two million members. Delta Dental has made dental benefits easy – through exceptional service, quick and accurate claims payments, providing the most in‐network dentists, and by making coverage affordable for companies and their employees. For 60 years, the company has been fulfilling its mission of engaging and empowering our customers, partners, and communities to improve oral and overall health by developing and delivering innovative products and services built on a culture of legendary service. Delta Dental of Wisconsin (DDWI) is headquartered in Stevens Point, with a sales office in Milwaukee. As part of the nationwide Delta Dental Plans Association, DDWI joins 38 other Delta Dental plans to serve more than 85 million Americans with dental insurance. Visit us online: Blog - http://deltadentalwiblog.com/ Facebook - https://www.facebook.com/DeltaDentalWI Twitter - https://twitter.com/DeltaDentalWI YouTube - https://www.youtube.com/user/DDofWI/
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