Compensation:$22 per hourThe pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and generous PTO for full-time roles.
Anticipated Schedule:Thursday - Monday: 10:30PM-6:30 AM
About The Role:As a Ground Operations Lead at Veho, you will play a pivotal role in ensuring the smooth operation of our logistics activities. You will be at the forefront of daily interactions with cross-functional teams, orchestrating efforts to maintain safety standards while achieving operational excellence. Your leadership will be crucial in guiding a shared shift to guarantee successful launches and sorts, in collaboration with both the Veho team and our valued driver partners.
Key Responsibilities:

Thrive in a fast-paced environment that demands quick thinking and physical agility, embracing the challenge of physically tasking work with enthusiasm and resilience.
Quickly navigate technology platforms to manage operational changes, re-routes, and other logistical challenges with ease and efficiency.
Assess operational needs swiftly and work cross-functionally to orchestrate seamless operations, prioritizing safety, and driving success.
Operate a forklift and potentially a box truck with skill and precision, ensuring the safe and efficient movement of goods and materials as needed.
Execute with a focus on customer service, providing high levels of support and assistance to our crowd-sourced driver partners and internal teams.
Works well in a fast-paced environment that is, at times, physically tasking
Demonstrate strong communication skills to effectively lead a shift.
Stand for extended periods, move boxes up and down, bend, and frequently lift objects weighing up to 50 lbs, ensuring physical readiness for the demands of the role.

Qualifications:

At least 1 year of previous experience in logistics, operations management, or a related field is preferred.
Owns a modern smartphone and can navigate apps on a smartphone daily.
Forklift certification and/or experience operating box trucks is preferred.
Proficiency in technology platforms and tools relevant to logistics operations.
Strong problem-solving skills and the ability to thrive in a fast-paced, physically demanding environment.
Commitment to delivering exceptional experiences to team members and driver partners.
Ability to pass a comprehensive background check
Willingness to work flexible hours, including nights, holidays, and weekends, as required by operational needs

Veho is a next-generation delivery platform, turning shipping from a cost center into a value driver. By combining purpose-built technology, customer experience obsession, and a scalable delivery network, Veho enables brands to offer an Amazon-level delivery experience that improves their bottom line. The industry-leading results speak for themselves: 99% on-time delivery, 4.9/5 customer satisfaction score, 71% fewer delivery-related refunds, and a 41% increase in customer lifetime value. Now one of America's largest delivery platforms, Veho serves 150 million Americans across 66 markets–and growing. Learn why leading brands like Sephora, Lululemon, Revolve, and Macy's trust Veho to drive a return on their shipping spend at shipveho.com. We’re a team of builders, creatives, adventurers, and go-getters on a mission to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. Come join us!

Lead, Ground Operations

Lead, Ground Operations

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