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Customer Service Associate - Chesterton

Indiana Farm Bureau Insurance

Posted 2 months ago

Full Time

Chesterton, Indiana

In Person

Smart Summary

Responsibilities

The associate handles incoming calls, assists walk-in customers, and manages payments. They also process policy changes and support claims paperwork as requested.

Qualifications

You have a high school diploma or GED equivalent and at least one year of customer service experience. You must possess or be able to obtain a Property & Casualty insurance license within two years, and be proficient in Microsoft Suite.

Must Have Skills for ATS

Microsoft Suite

Property & Casualty insurance license

Job Description

Responsibilities:

  • Takes incoming phone calls and answers customer questions.
  • Handles any walk-in customers.
  • Collects payments.
  • Makes policy changes.
  • Assists with claims paperwork that is requested by the claim’s representatives.
  • Provides proof of insurance documents that are requested by clients.
  • Any additional duties assigned by management.

Requirements for Success:

  • High school diploma or GED equivalent.
  • 1 year of customer service experience.
  • Property & Casualty insurance license required or must be able to obtain this license within 2 years.
  • Proficient in Microsoft Suite.
  • Strong communication skills.
  • Strong time management and problem-solving skills.
  • Strong attention to detail and accuracy.

IFBI Perks:

  • An organization that values work/life balance
  • Paid vacation/sick leave
  • 401(k) with match
  • Fulltime with a Monday - Friday schedule
  • Potential for a yearly bonus with a possible payout of up to 20% of the salary
  • Contests and incentives
  • Benefits eligibility within 30 days of employment
  • Negotiable pay based on level of experience
  • Collaborate in a team environment
  • Paid volunteer hours

#FO

#LI-KL1

Indiana Farm Bureau Insurance

Indiana Farm Bureau Insurance has protected fellow Hoosiers for more than 85 years. Organized in 1934 by Indiana Farm Bureau, Inc., our family of companies has grown to include insurance products for auto, life, home, business and farm. Banking and other financial services and products are also available. With a home office in downtown Indianapolis and local offices in all 92 counties, Indiana Farm Bureau Insurance serves Hoosiers with more than 450 agents and nearly 1,200 employees, who live and work throughout the state. Our company is a leader in auto and homeowners insurance and the largest writer of farm insurance in the Hoosier state. Our mission is to support Indiana Farm Bureau, Inc. and its members by being the premier provider of insurance and financial products and services in the communities we serve. Our vision is to provide distinctive products, service and solutions that enhance the financial health of our clients and our company. Indiana Farm Bureau Insurance is committed to sharing our success with the communities we serve. We contribute talent, time and treasure to programs and sponsorships that advance our state and contribute to the social fabric in communities across Indiana. We concentrate on youth and agriculture, and we also support wellness, safety, and community services, as well as civic, economic and cultural programs. Our giving is enhanced by Farm Bureau family members who are personally committed to the causes addressed.
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