Job Title: General Internship – Hospitality & Property Operations

Company: Highway West Vacations

Location: Flying Flags Buellton

Position: General Intern

Hours: Part Time/Full Time

Supervisor: Department Manager, General Manager, Assistant Manager

About Us:

At Highway West Vacations, we create memorable travel experiences by offering unique lodging options in some of the most beautiful destinations across the country. From boutique hotels and cabins to RV resorts and glamping retreats, our properties are designed to connect guests with nature, community, and comfort.

Our team is passionate about hospitality, innovation, and delivering exceptional guest experiences. We believe in fostering a collaborative environment where team members can grow, develop, and contribute meaningfully to our continued success.

Our Internship Experience:

Our General Internship is a 10-week paid program designed to provide broad exposure to the hospitality and property management industry. Interns will be placed in a department that aligns with both company needs and individual career goals. Potential areas include Front Desk Operations, Guest Services, Property Management, Marketing, Food & Beverage (select locations), Maintenance Operations, and Corporate Support.

Interns will work closely with experienced team members and leadership while gaining hands-on experience through daily operations and special projects. This flexible structure ensures a well-rounded understanding of the hospitality business while allowing interns to explore their interests.

Job Summary and Responsibilities:

Under the guidance of an assigned mentor, interns will support day-to-day operations while contributing to creating exceptional guest experiences. Responsibilities may vary depending on department placement but can include:

• Assisting with guest services and front desk operations
• Supporting marketing initiatives, including social media and local outreach
• Participating in property tours and guest engagement activities
• Learning reservation and property management systems
• Assisting with maintenance coordination and property upkeep processes
• Supporting event planning and community activities
• Providing excellent customer service to guests and visitors
• Assisting with administrative and clerical tasks
• Supporting team projects and operational initiatives
• Learning and applying problem-solving and decision-making skills
• Collaborating with cross-functional teams across the property
• Completing special projects assigned by leadership

Qualifications:

• Strong communication and interpersonal skills
• Customer service mindset with a positive attitude
• Organizational and time management abilities
• Willingness to learn and adapt in a fast-paced environment
• Basic computer proficiency (Microsoft Word, Excel, Outlook)
• Ability to work independently and as part of a team
• Interest in hospitality, tourism, or property management preferred

Learning and Development:

Interns are expected to actively engage in professional development opportunities throughout the program. This includes mentorship, hands-on learning, and exposure to multiple aspects of the hospitality industry.

Education:

• Currently enrolled in a High School or College program

Requirements:

• Previous work experience or extracurricular involvement preferred
• Ability to read, write, and communicate effectively in English
• Basic math and problem-solving skills

Physical Demands:

Interns may be required to sit, stand, walk, and perform light physical tasks. Some roles may involve outdoor work, lifting light objects, or assisting with on-site operations. Ability to work on a computer and communicate via phone for extended periods may be required.

Attendance/Travel:

Schedule may include evenings, weekends, and holidays depending on department placement. Participation in company events and activities may be required.

Intern Professional Expectations:

• Maintain a professional and positive attitude
• Demonstrate reliability, punctuality, and accountability
• Show initiative and a willingness to learn
• Build strong working relationships with team members
• Represent Highway West Vacations with professionalism at all times

Compensation: $16.90/Hour + Benefits listed above

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#HWV1