Member Service Associate

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ProFed Federal Credit Union

Posted 2 months ago

Full Time

Fort Wayne, Indiana

In Person

Smart Summary

Responsibilities

Process member transactions accurately and efficiently while providing excellent member service. Actively promote credit union products and services while maintaining control of cash and documentation.

Qualifications

You have strong organizational skills and can maintain a professional image, attitude, and appearance. You are able to accurately balance your cash drawer, perform mathematical computations, and possess basic computer knowledge and the ability to learn new systems.

Must Have Skills for ATS

Credit union transaction processing systems

Cash handling

Sales promotion

Job Description

Description

POSITION SUMMARY

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence transactions, and credit union documents.

QUALIFICATIONS

Requires a well-organized individual who can portray a professional image regarding performance, appearance and attitude toward members, co-workers and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to complete transaction documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Must be able to sit and/or stand for prolonged periods. Position may require light lifting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Execute member transactions and provide general information in an accurate, efficient, and courteous manner
  • Actively promote credit union products and services
  • Maintain proper control of assigned cash, corresponding transactions, and credit union documents
  • Maintain neat and organized work area
  • Attend all required staff meetings and training sessions
  • Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled

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ProFed Federal Credit Union

Our company takes pride in the work we do and our involvement in our communities. We genuinely care about our employees and sincerely want to make a difference for the members we serve. Since 1933, ProFed Credit Union has been a trusted source for our members’ financial needs, walking beside them on their financial life journeys. As an employee of ProFed, you get to be a part of a team that values providing exemplary service day after day. Our full-time employees are provided with a comprehensive package of benefits, as well as tuition re-reimbursement options, vacation and personal time, paid holidays and so much more. We offer part-time benefits as well. If you are interested in joining the ProFed team, apply now at profedcu.org/discover/join-our-team and learn about the ProFed difference!
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