Customer Care Representative (9am-6pm-Monday-Friday)

D

Dixie Electric, Plumbing, Air and Doors

Posted 2 months ago

Full Time

Montgomery, Alabama

In Person

Smart Summary

Responsibilities

The Customer Care Representative will handle inbound and outbound calls while scheduling service appointments and maintaining accurate database records. They are responsible for delivering world-class service and providing timely feedback to management to ensure satisfaction goals are met.

Qualifications

You have a High School Diploma or GED and 1-2 years of customer service or call center experience. You possess strong verbal and written communication skills, working knowledge of computers and software applications, and excellent time management abilities.

Must Have Skills for ATS

customer service

call center

communication skills

computers

software applications

business management software

Job Description

Description

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where teamwork and communication are key?

Join our team as a Customer Care Representative and become a key part of our team’s customer experience, ensuring every interaction reflects our commitment to excellence.

Why Join Our Team

  • Comprehensive benefits: 401(k), medical, dental, vision, life, AD&D, short- and long-term disability, critical illness, accident, and hospital indemnity coverage
  • Paid holidays and vacation
  • Ongoing training to develop your skills and advance your career
  • Supportive, team-oriented culture built on integrity and accountability

What You’ll Do

  • Handle inbound and outbound customer calls professionally and efficiently
  • Schedule service calls and record important details accurately
  • Communicate effectively with team members and management
  • Deliver world-class customer service and meet satisfaction goals
  • Maintain accurate job notes and database records
  • Manage multiple tasks in a fast-paced environment
  • Provide timely feedback to management
  • Build productive relationships with customers and coworkers

What We’re Looking For

  • High School Diploma or GED
  • 1–2 years of customer service or call center experience
  • Strong verbal and written communication skills
  • Working knowledge of computers and software applications
  • Familiarity with business management software tools (preferred)
  • Excellent time management and organizational skills
  • Ability to stay calm under pressure and make sound decisions
  • Positive attitude and strong team player mindset

Ready to Join a Company That Values Service and Teamwork?

Apply today and start building a stable, rewarding career with our team — where your work truly makes a difference.

D

Dixie Electric, Plumbing, Air and Doors

Dixie Electric, Plumbing & Air is Central Alabama’s trusted electrical, plumbing and air contractor. Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. Our employees are next to none: We take very seriously the importance of providing employees with both technical and customer service training. Everyone in the company attends training sessions of one kind or another. Training is conducted on everything from greeting customers on the phone to the use of the latest technology. Our Electricians, Plumbers, and HVAC technicians are background checked, drug tested and professionally trained. They attend weekly in-house training sessions and attend professional training to update their technical skills. The management team meets with staff on a regular basis to discuss each employee’s personal and professional goals and how the company can help to achieve them. Dixie invests in only the finest electricians plumbers, and technicians and the end result is low employee turnover and high customer satisfaction, repeat business and referrals. Everybody wins! Our work speaks for itself: Dixie handles everything from industrial and commercial new construction to everyday service calls for businesses and homeowners. Operations are divided equally between electrical construction, and our industrial, commercial, residential service departments. We also provide Electrical Preventive Maintenance (infrared, ultrasound, power quality) inspection testing and Arc Flash Risk Assessment services. Our designed method of testing the electrical distribution system provides the highest amount of protection while greatly reducing the chances of future costly repairs. Our programs keep client’s properties looking great, functioning properly, and most importantly, safe. These programs allows us to be the client's “eyes and ears” and aware of current issues at properties and informed of their urgency and/or importance.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria