Patient Service Representative - Health Centers - Full-Time

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Erlanger Health System

Posted 2 months ago

Full Time

Chattanooga, Tennessee

In Person

Smart Summary

Responsibilities

The Patient Service Representative is responsible for the accurate and timely registration of patients and coordinating care within a team-based environment. They also manage patient population data, verify insurance, collect payments, and maintain daily reconciliation records.

Qualifications

You have a high school diploma or GED, along with at least two years of experience in a business setting that requires customer interaction. You also need previous clerical experience to be considered for this role.

Must Have Skills for ATS

customer interface

clerical experience

Job Description

Job Summary:
Responsible for accurate and timely registration of all Health Center patients.

This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices' patient population. Participates in the practice's quality improvement process and performance evaluation.

Education:
Required:
High school graduate or GED with a minimum of two years experience in business setting requiring customer interface.

Preferred:

Experience:
Required:
Must have previous clerical experience.

Preferred:
Previous hospital admitting and/or business office experience desired.

Position Requirement(s): License/Certification/Registration
Required:

Preferred:

Department Position Summary:
Responsible for accurate and timely registration. Must obtain/witness consent for treatment and reimbursement. Post charges, make deposits, verify insurance, collect money and payments, and maintain daily reconciliation list.

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Erlanger Health System

Erlanger, named among "America's Best Hospitals"​ by U.S. News & World Report, is a non-profit, academic teaching center affiliated with the University of Tennessee Health Science Center College of Medicine – Chattanooga. Erlanger is also a Level-One Trauma Center for adults and the only provider of tertiary care services for the citizens of an entire four-state region, encompassing southeast Tennessee, north Georgia, north Alabama and western North Carolina. With a history that dates back more than a century, Erlanger is recognized as one of the nation's finest public hospitals and a leader in healthcare. The Erlanger hospital system includes Children's Hospital at Erlanger (CHE), the only academic medical center in the tri-state region devoted solely to children and is a Comprehensive Regional Pediatric Center (CRPC)— the highest designation in the state for pediatrics. CHE has a full range of pediatric subspecialists, as well as a pediatrics ER, ICU, and Level III neonatal intensive care unit, providing the highest level of care in the region for premature and sick infants. Each year, more than one million people are treated by the team of healthcare professionals who are part of Erlanger.
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