Description

Under the direction of the Dental and Optometry Administrative Supervisor, the Patient Services Coordinator I is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling, managing patient flow, collection of daily cash, and opening and closing the receptionist station daily. The schedule for this position includes 8-hour shifts between 8 am and 7 pm on weekdays, as needed.

Representative Duties:

Provide excellent customer service

• Greet each client with a smile and welcoming, professional manner
• Log information on calls received, where required and maintains detailed and accurate records
• At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position response to inquiries)
• Be discrete when obtaining sensitive information from clients
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Perform reception duties in an efficient, professional and courteous manner

Accurately perform registration process for new and existing patients

• Accurately register and enter new patient demographic data and insurance information in system
• Verify existing patients’ demographic data and insurance information at each visit accurately record and enter any changes received
• Check Eligibility with insurance and calculate accurate co-pays
• Collect co-payments and agreed fees at check in

Schedule appointments according to the patient’s needs and provider availability

Collection of daily cash and audit procedures

• Collect client payments and record in a timely and accurate manner
• Verify all transactions at the end of the day and report all discrepancies
• Run daily reports in a timely manner and according to written guidelines

Meets agency participatory expectation

Performs other related job duties as required

Requirements

• Minimum of 1 year of experience in a healthcare setting
• Willingness to work with a diverse patient population
• Availability on Tuesday, Wednesday & Thursday evenings until 7 pm.
• Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law.

Preferred Qualifications

• Experience using Epic and Microsoft Office.
• Knowledge of business procedures including cash handling experience
• Bilingual English/Spanish

Ability to meet the following physical requirements with or without reasonable accommodations:

• Sit at a computer station for extended periods of time
• Ability to keyboard for extended periods of time

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.