Are you a college student looking to further your knowledge and advance in your career while providing end user support for software, hardware, and network queries? IN this position you will have the opportunity to use the skills you have gained to identify, research, and resolve technical probelms as presented though the HelpDesk kiosk. You will assist the Information Technology department by documenting, tracking, and monitoring problems and ensuring timely responses. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network.
• Perform PC setups as outlined in the PC Hardening Checklist
• Collaborate with other staff to recreate problems in the test environment
• Verify with the requester that the issue has been resolved and update the ticketing system
• Communicate plan, progress, and issues in a timely manner
• Actively contribute to ongoing process improvement
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner

KNOWLEDGE, SKILLS AND ABILITIES:

Experience:

Information technology interest or seeking a degree in information technology.

Why Join Us?

At All In Credit Union, we believe in building a supportive and inclusive environment where members and team members alike feel valued. We offer opportunities for professional growth and community involvement within a dynamic, purpose-driven organization.

We are committed to fostering a workplace culture that exemplifies our values: Sparkle—embracing Smiling, Passionate, Accountable, Resilient, Kind, a Listener, and Empathetic.

Commitment to Equal Opportunity

All In Credit Union is an Equal Opportunity Employer.   We are dedicated to fostering an inclusive, member-focused environment. We fully accommodate employees with disabilities while ensuring exceptional service. We are proud to be an Equal Opportunity Employer of Females, Minorities, Veterans, and Disabled individuals, and we maintain a drug-free workplace.

Ready to Make a Difference?

If you’re ready to lead with integrity, inspire a team, and make a positive impact in our members’ lives, apply to join us today!

All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace