Description

Job Title: Property Manager I

Reports To: Area Property Manager

Department: D14 - Leasing

FLSA Status: Exempt (Salary)

Position Summary:

An SCS Property Manager functions as the primary sales and leasing agent, relationship manager, and services coordinator for all the tenants within the properties they oversee. Working under the direction of their Area Manager, they are responsible for providing astonishing customer service to community residents, future residents and is the on-site supervisor and team leader for all service team members at their properties. This 3-level role grows in independence, knowledge, skills, abilities, and responsibilities, as you progress through each level. Finally, as the primary salesperson for the property, the SCS Property Manager is responsible for maintaining maximum occupancy levels through leasing and tenant retention.  

Job Duties & Responsibilities:

Level I:

• A Level I Property Manager is our entry level property manager. Working with a Level III Property Manager or Area Property Manager they learn and perform all the services and functions of a property manager at SCS. They are reliable and consistent, though they may require assistance to achieve the goals and responsibilities they’ve been tasked with by their Area Property Managers. This is very much a developing role in property management, as they learn to perform to expectations consistently.
• Oversee and manage properties with a total tenant capacity of up to 100 tenants,
• Provide astonishing customer service in all dealings with tenants, community representatives, and vendors,
• Reach and maintain occupancy levels of 95% by promptly responding to leads generated through email, text, or incoming phone calls,
• Show apartments to prospective tenants, working with them to overcome obstacles and guide them through the application process,
• Execute SCS lease contracts with accuracy and attention to detail, including issuing 5 Day Notices for lease violations,
• Provide input on marketing materials and assist with corporate/local sales calls,
• Promote and host Open Houses during and after business hours, or at the weekends,
• Work with tenants to solve potential issues and help avoid escalation,
• Communicate with and assist the leasing department with the day-to-day operations of the property, coordinating and directing SCS staff and other service personnel,
• Contribute to the monthly and annual occupancy and retention forecasting process,
• Oversee tenant move-ins/outs including apartment inspections and reconciling security deposits,
• Help maintain the grounds as seasonably appropriate by regularly inspecting their assigned properties to ensure they are meeting SCS standards,
• Coordinate the turnover process to ensure a smooth occupant transition by working with and coordinating maintenance technicians, cleaners, painters & carpet cleaning. 
• Be available on the first day of the month, and last day of the month for tenants moving in, moving out and apartment turnovers.
• Other duties as assigned. 

Requirements

Knowledge, Skills & Abilities:

Level I:

• A High School Diploma or GED is required, a degree in business administration, marketing, property management, or a related field, is preferred,
• A Valid driver's license with reliable transportation to and from work each day,
• Experience in customer service, marketing, and sales is helpful,
• Microsoft Office Suite experience and ERP Platform experience, preferred,
• The ability to thrive in a fast-paced environment while maintaining excellent attention to detail
• Strong organization skills with the ability to multitask projects through from start to finish
• Excellent communication skills

Physical Requirements:

• Ability to lift and carry up to 50 pounds, occasionally,
• Ability to stand and walk for long periods of time,
• Frequent bending, kneeling, twisting/turning, reaching, crouching, and crawling,
• Ability to climb stairs,
• Comfortable working at various heights.

Work Schedule:

While the standard work schedule is from 8:00 am through 5:00 pm, Monday to Friday each week, this position requires flexibility to work both earlier and later, as well as an occasional weekend when business needs dictate; this includes having the ability to answer tenant and potential occupant’s phone calls as needed. The successful candidate will have good organizational skills, be self-motivated, possess good time management skills and have the ability to communicate with people on all levels.  

Work Environment:

The majority of time spent in this position is in a professional setting dealing with on-site communications with residents, showing apartments and following up with the leasing department and maintenance staff. The other element of the position is the ability to coordinate and oversee the grounds as seasonably appropriate. The Property Manager will be exposed to seasonal temperature variations, paint and sanitation chemicals.    

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

S.C. Swiderski (SCS), founded in Mosinee, Wisconsin in 1992 is a fully integrated real estate development company. SCS supports the development, design, construction, management, and maintenance of its portfolio. SCS values quality, trust, integrity, community, and innovation in its people and processes. SCS is committed to continuous growth and enhancing the housing industry by concentrating on providing solutions to housing needs.