Service Writer
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LandPro Equipment LLC
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Service Writer
LandPro Equipment LLC
Posted 2 months ago
Full Time
Batavia, New York
In Person
Smart Summary
Responsibilities
The Service Writer acts as the primary liaison between customers and the service team, managing work orders and ensuring efficient communication. They are responsible for delivering a professional service experience while coordinating with technicians to ensure equipment is repaired promptly.
Qualifications
You have customer service, administrative, or coordination experience, along with strong communication and organizational skills. You are comfortable with basic computer skills and enjoy helping customers and solving problems in a fast-paced team environment.
Must Have Skills for ATS
customer service
administrative
coordination
communication
organizational skills
computer skills
Job Description
Description
Why LandPro Equipment?
We’re proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day.
Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service.
At LandPro Equipment, our team members aren’t just employees, they’re PROs.
A Day in the Life of a Service Writer
As a Service Writer, you’re the connection between our customers and our service team.
A typical day includes welcoming customers, understanding their service needs, and making sure everything from work orders to communication with technician runs smoothly. You’ll keep customers informed, coordinate with your team, and help ensure equipment gets back up and running as quickly as possible.
Some days are fast-paced, others require problem-solving but every day gives you the opportunity to make a real impact.
Every day is different, but the goal is always the same: do the job right and take care of the customer.
What You’ll Do
As a Service Writer, you will:
- deliver a high-quality, professional experience at every stage of the service process
- support customers by clearly communicating service needs, timelines, and updates
- open, manage, and close work orders with accuracy and attention to detail
- coordinate with technicians and parts teams to keep work moving efficiently
- build strong relationships with customers and coworkers through clear communication and respect
- help ensure customers leave confident in the service they received
What You Bring
You’ll be a great fit for this Service Writer role if you:
- take pride in your work and want to grow your skills
- communicate clearly and stay organized, even in a fast-paced environment
- enjoy helping customers and solving problems
- work well as part of a team and support those around you
- care about doing the job right and delivering great service every time
What You Need to be a LandPro Service Writer:
- customer service, administrative, or coordination experience
- strong communication and organizational skills
- basic computer skills
It’s a Plus if You Have:
- experience in service, automotive, or equipment environments
- general understanding of mechanical and technical terms
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LandPro Equipment LLC
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