Description

EARTH. FIRE. WATER. AIR.

If you wield the power to harness these elements, keep reading…

Emergency Restoration Experts (ERX) has been in business since 2013. We are a growing company providing superior emergency property restoration services restoring structural and personal property caused by water, fire, mold, storm, biohazard, and other conditions. We serve customers with our mission in mind, “Every time we interact with others, we do so to improve their lives.” With over 10 years of experience, ERX is an industry leader that demonstrates a commitment to and customer satisfaction by following the best practices and industry standards to meet the needs, wants, and desires of our customers. We have a vision that one day we will become the “Titans” of the Restoration Industry.

So, what does it mean to be a TITAN?

To be a TITAN for ERX means you not only know the industry but that you truly believe in our core values. Having said that…

OUR CORE VALUES

WORK HARD & HAVE FUN DOING IT

OWN IT

FAITH

FAMILIES FIRST

GROWTH-DRIVEN MINDSET

Summary of Responsibilities

Under general supervision, assists the Manager(s) with the administrative and accounting functions of managing jobs.

Essential Duties and Responsibilities

• Create and maintain a Central Job File for each job and ancillary files where needed
• Ensure the project managers maintain complete and accurate data to enable efficient and effective production management
• Professionally and effectively address customer concerns and follow through to resolution
• Project tracking and reporting, including adjusting the project database, updating production boards, recurring reports, and creating new reports when needed
• Act as secondary representative to client. Provide metrics on revenue, costs, collections and work load
• Assist with other office and mitigation functions as needed.

Performance Expectations

The following project tasks must be consistently performed to ensure project managers stay on target with each job

• Accurate invoicing and progress billing
• Ensure project managers collect on every job to maintain minimal AR 30-60 and 0 AR over 60 days
• Create profit margins for each job prior to job commencing. Track status through each phase of job
• Assist with the creation of work orders
• Maintain contact with all current Repairs customers to evaluate job satisfaction and progress

Requirements

Required Skills and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Previous experience working in the Construction and/or Insurance industry is preferred
• Strong customer service skills. Must be able to effectively demonstrate a positive brand awareness through all interactions with customers for mitigation
• Ability to communicate effectively with all departments
• Must be able to effectively operate and navigate Dash. All notes, documents and interactions will be tracked through Dash
• Must possess computer and internet skills

Required Education

• High School Diploma or GED

Employment At-Will

Employment is voluntarily entered into, and employees are free to resign at will at any time - with or without cause. Similarly, the company may terminate the employment relationship at will at any time - with or without notice or cause, so long as there is no violation of applicable federal or state law.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job while in the office. The noise level in the office work environment is usually quiet. The office work environment generally consists of indoor heated and cooled office space.